Federal Account Support Manager, (Clearance Required TS SCI with Poly) Onsite

About the role

This role is designed as 'Onsite' with an expectation that you will primarily work from an HPE partner/customer office.

Responsibilities

• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.

Qualifications

• Required: Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields desired.
• Experience in customer-facing service delivery, technical account management, or related support organizations preferred.
• Experience supporting enterprise infrastructure environments, including compute, storage, networking, AI/HPC, or mission-critical systems preferred.
• Experience supporting HPE products, services, support organizations, tools, or enterprise infrastructure solutions strongly preferred.
• Active U.S. Government TS/SCI with Polygraph security clearance required.

Skills

• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
• Some in-depth knowledge of corporate organization and policies.
• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
• Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
• Anticipate Customer needs, develop proposed solutions, and build consensus.
• Provide Mission Critical customer recommendations to improve processes.
• Experienced knowledge of change management process and tools in complex environment.
• Advanced skills in project management, communication, analysis, and presentation.
• Expertise in area of focus and knowledgeable of future technology directions.
• Mission Critical and ITIL certifications.
• Strong customer relationship management and executive communication skills.
• Ability to coordinate technical and non-technical resources across multiple organizations to achieve customer outcomes.
• Ability to assess customer risks, prioritize competing demands, and drive issues through successful resolution.
• Familiarity with HPE products, support methodologies, operational processes, and support tools highly desired.
• Background as a Customer Engineer (CE), Technical Account Manager (TAM), Customer Success Manager (CSM), Service Delivery Manager, Program Manager, Resident Engineer, or similar customer-facing infrastructure support role highly valued.
• Experience supporting Federal Government customers, classified environments, or highly regulated environments strongly preferred.

Pay

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 92,600 - 213,500 in Maryland

Benefits

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
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