Account Manager - Federal

Duties & Responsibilities

• Manage the day-to-day activity of your assigned accounts in a post-sale environment
• Telecom experience (REQUIRED) with hosted PBX preferred
• Communicate directly with customers by telephone, electronically, or face-to-face
• Interact with customers to provide and gather information in response to inquiries, concerns, and requests about products and services
• Respond promptly to customer trouble reports and escalations
• Handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource/department
• Manage customers' accounts regarding billing and financial concerns
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken and escalate internally where required
• Follow up on customer interactions
• Interface directly with various teams or departments internally to facilitate or improve the customer experience
• Participate in a variety of special projects as requested

Qualifications

• Bachelor's degree in computer science, Telecommunications or related field
• 3+ years in customer service or related experience
• Fixed Line experience

Skills

Not specified

Pay

The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $70,000 - $80,000 annually. Pay varies by work location and may also depend on job-related knowledge, skills, experience and abilities of the successful candidate.

Schedule

Not specified

Benefits

Not specified