Account Manager-Federal

About the role

The Cornerstone Hybrid Account Manager is responsible for fostering the overall relationship between Cornerstone and a book of Federal, Aerospace and Defense clients. This role involves new business as well as Account Management, and the successful candidate will work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support.

Responsibilities

• Find and develop opportunities to expand the use of Cornerstone’s solutions within new areas of the business
• Create a talent management strategy for/with your customers
• Identify services opportunities as needed
• Drive renewals for your assigned book of accounts
• Ensure healthy usage levels and identify growth opportunities
• Demonstrate sustainable value from the customer’s Cornerstone solution that leads to renewals and continuing relations
• Work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support to ensure successful delivery of solutions
• Be the key business contact for the client

Requirements

• Experience in an account management capacity
• Strong communication and relationship building skills
• Ability to work independently within each account as well as know when to bring in team members for support
• Understanding of account management and software sales, ideally on the applications side
• Past experience of developing opportunities and a passion for fostering customer satisfaction and helping them reach their goals
• Proven ability to deliver a high degree of customer satisfaction to a base of clients through effective reactive and proactive engagement, as well as consulting guidance and recommendation for added solutions and services
• Highly committed individual with a background in account management
• Strong, influential team player capable of building good relationships across all functions
• Passionate about the needs of the customer with a strong interest in helping customers succeed; yet being balanced to protect Cornerstone’s interests
• Flexibility, integrity, and creative problem-solving skills
• Excellent oral and written communication skills in English as well as other required language as per job opening(s)

Qualifications

• An understanding of learning, performance and talent solutions, and familiarity with the industry

Skills

• Discovery skills
• Consultative approach to both prescript and recommend a talent management strategy to your clients
• Excellent follow-up skills with great attention to detail
• Ability to manage several priorities and work well under pressure
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level and into new departments
• Proven ability to align across Cornerstone’s corporate functions

Benefits

• Flexible work arrangements
• Comprehensive benefits package
• Opportunities for professional growth and development

Pay

The BASE salary range for this position is: 80800 - 129300 USD.

Schedule

This is a remote role based in the United States.