FAST Service Specialist

About the role

As a FAST Service Specialist, you will provide various administrative support services—including receptionist, hospitality, mail, copy, print, and facilities services—across multiple Opensity accounts in the Minneapolis market. This client-facing position offers the opportunity to deliver modernized technology platforms, elevated support, and valuable insights that empower our clients to excel.

Responsibilities

• Reception: Answer incoming telephone calls and route them to the appropriate person; greet and announce visitors in a friendly, professional manner.
• Hospitality Services: Coordinate and maintain client conference rooms, common areas, and kitchens; inspect and ensure all rooms are clean, stocked with supplies, and ready for use; organize and distribute kitchen supplies; maintain inventory and order supplies as needed.
• Mail Services: Meter, sort, and distribute mail and accountable packages according to schedule.
• Copy Services: Accurately produce copy, print, and scan projects per written instructions.
• Floor Coordination: Maintain copy rooms, stock general supplies, deliver paper, and perform basic daily maintenance.
• Facilities Services: Assist with hanging pictures, small office moves, cleaning services, and communicate building or equipment concerns to key client contacts.
• Flexibility: Adjust weekly work schedule to cover absences, vacations, potential schedule changes, and work locations as needed.

Requirements

• High School Diploma or GED.
• 1+ years of work experience in a customer service field.
• Ability to multitask with attention to detail.
• Professionalism and tact in resolving issues.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods.
• Must be available to work all 8-hour shifts between 7:00 am and 7:00 pm, Monday through Friday.
• Reliable transportation.

Schedule

Full-time position (40 hours per week), Monday–Friday. Shifts are 8 hours long and fall between 7:00 am and 7:00 pm (e.g., 7:00 am–4:00 pm, 8:00 am–5:00 pm, 9:00 am–6:00 pm, 10:00 am–7:00 pm). Flexibility to cover varying shifts and locations is required.

Pay

Compensation range: $20.00 to $23.00 USD per hour. Eligibility for an annual bonus may apply. Actual pay within this range will depend on individual location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)