FAST Service Specialist

About the role

As a FAST Service Specialist, you will provide various administrative support services—including receptionist, hospitality, mail, copy, print, and facilities services—across multiple Opensity accounts in the local market. This client-facing position offers a unique opportunity to deliver modernized technology platforms, elevated support, and valuable insights that empower our clients to excel.

Responsibilities

• Reception: Answer incoming telephone calls and route them to the appropriate person; greet and announce visitors in a friendly and professional manner.
• Hospitality Services: Coordinate and maintain client conference rooms, common areas, and kitchens. Inspect and ensure all rooms are clean, stocked with supplies, and ready for use. Organize and distribute kitchen supplies, maintain inventory, and order supplies as needed.
• Mail Services: Meter, sort, and distribute mail and accountable packages according to schedule.
• Copy Services: Accurately produce copy, print, and scan projects per written instructions.
• Floor Coordination: Maintain copy rooms, stock general supplies, deliver paper, and perform basic daily maintenance.
• Facilities Services: Assist with hanging pictures, small office moves, cleaning services, and communicate with key client contacts regarding building or equipment concerns.
• Flexibility in weekly work schedule to cover for absences and vacations, including potential schedule changes and work locations.

Requirements

• High School Diploma or GED.
• 1+ years’ work experience in a customer service field.
• Ability to multitask with attention to detail.
• Professionalism and tact in resolving issues.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for extended periods.
• Must be available to work all shifts between 8:00 am and 6:00 pm, Monday - Friday (including 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, and 9:00 am - 6:00 pm).
• Full-time position (40 hours per week).
• Reliable transportation.

Pay

The compensation range for this role is $20.00 to $23.00 USD per hour, with potential eligibility for an annual bonus. Actual compensation within this range will depend on the individual’s location, skills, experience, and qualifications.