Service Specialist

About the role

ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you!

Responsibilities

• Communicate with the customers before and after service to ensure we provided the best possible experience
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances, and new account set-up
• Provide timely and accurate information to customer during the service day
• Handle each call with a high level of professionalism, warmth, and eagerness
• Cook daily with up to 12+ service technicians to ensure customer request and data entry are taken care of
• Coordinate daily with up to 12+ service technicians to ensure customer request and data entry are taken care of
• Ensure Technician work orders and routes are prepared and dispatched daily
• Communicate with Customer Service for scheduling and emergency needs
• Communicate with Service Coordinator for follow-up scheduling for additional customer service needs
• Review billing for adjustments and customer invoicing
• Maintain customer accounts with service-related information

Requirements

• Bachelor’s Degree or equivalent work experience
• Prior Experience in a service dispatching and/or logistics role preferred
• Intermediate to advanced level skills in Excel, Word, Outlook and PowerPoint
• Cargas Energy Systems or industry related software experience a plus, but not required
• 2+ years of customer service experience working with both internal and external customers
• The ability to communicate effectively with customers and at all levels of the ThompsonGas organization
• The ability to organize, multi-task and prioritize assignments in a fast-paced environment
• The ability to work a flexible schedule

Qualifications

• The desire to be part of a growing successful team
• Propane Industry experience a plus

Skills

• Communication
• Customer Service
• Organizational Skills
• Multi-tasking
• Flexibility

Benefits

• Medical
• Dental
• Vision
• 401k with IMMEDIATE eligibility
• Disability and life insurance
• Paid time off that increases with tenure
• Daily Pay Option that offers great flexibility and financial control
• Employee training programs with career development/advancement opportunities
• Employee recognition program
• Quarterly bonus potential
• Paid maternity and parental leave benefits
• Tuition reimbursement program

Pay

Salary range: $XX - $YY per hour

Schedule

Flexible schedule to accommodate the needs of the position and the customer base.