Fan Experience Representative (Part-Time)

About the role

The Fan Experience Representative will uphold our standards and serve as an ambassador to our fans. This position supports all SS&E franchises, events, and contracted projects.

Responsibilities

• Ability to remain calm and professional in high pressure situations
• Respond appropriately to emergency protocols, including guest evacuations or shelter-in-place directives
• Provide direct guest services
• Be knowledgeable about our venues, events, and SS&E to deliver the best fan experience
• Maintain assigned areas for safety, cleanliness, and compliance with venue policies
• Able to maintain professionalism with high profile clients and talent
• Follow all event procedures for guest entry, seating, and access control
• Maintain situational awareness and report safety, security, or medical concerns to appropriate personnel
• Able to communicate professionally and clearly to guests and staff
• Support ADA guest requests and needs and other accessibility related service requests with urgency and empathy
• Other duties as assigned

Requirements

• Must be 18 years of age or older at the time of hire
• Must have reliable transportation to report to work on time
• Understanding of venue flow, crowd management, and guest service standards within a high-capacity arena or similar environment
• Comfortable working in a fast-paced environment while managing multiple priorities
• Must be able to work 70% of events per month based on the number of events

Qualifications

• Frequent walking and moving around the venue
• Sometimes lifting and carrying items up to 15 pounds at table height
• Sometimes pushing or pulling items up to 50 pounds
• Standing for multiple hours at a time
• Occasionally bending/kneeling down
• Occasionally ascending/descending multiple flights of stairs in an arena and outdoor stadium setting
• Occasionally maneuvering through the arena and outdoor stadium in dim or reduced lighting
• Occasionally working in confined spaces throughout the duration of the shift, such as an elevator or spaces with limited or restricted means of entry or exit
• Frequently working outdoor events in hot, cold, wet or windy conditions throughout the duration of the shift
• Frequently being comfortable with heights while working on high floors

Skills

• Customer service skills
• Event management knowledge
• Emergency response training
• ADA compliance knowledge

Benefits

N/A

Pay

N/A

Schedule

Up to 29 hours per week (Part-Time)