Fan Ambassador (Part Time)

Responsibilities

• Execute a Cosmworthy experience while creating a memorable experience for our guests.
• Ensure the highest level of hospitality is delivered to fans at all times by providing best-in-class services.
• Greeting arriving fans, assisting with ticket sales, selling & restocking of retail items, scanning tickets, thanking departing fans, and assisting with any questions or concerns fans may have.
• Answering telephone calls, ushering fans throughout the venue, assisting with event set up and break down, and ensuring the safety and well-being of all fans and team members alike.

Requirements

• Passionate about working in the hospitality industry.
• Previous guest services and/or retail experience is preferred but not required.
• Excellent communication and professional interpersonal skills required.
• Fluent in English and able to write in basic English.
• Legal age to work unrestricted hours as outlined by local ordinances and state laws.
• Able to continuously stand, walk and lift up to 10 pounds.
• Able to frequently bend, squat, reach overhead, and lift up to 20 pounds.
• Able to occasionally kneel and lift up to 50 pounds.
• Able to seldom sit, climb, push, pull, and lift over 50 pounds.

Qualifications

• Follows all Cosm’s Pillar’s of Service as outlined in the training materials.
• Focused on a one-team approach by helping other team members to ensure guest satisfaction.
• Engages guests, coworkers, and managers with a positive, friendly, professional approach during all interactions.
• Knowledgeable of the Company’s products, services, current promotions, and recurring events.
• Willingly, and with a positive attitude, follows direction of all supervisors, including additional requests for side work, cleaning, etc...
• Complies with, and supports, all policies set forth by the Cosm employee handbook and training manuals.
• Works a variety of shifts, based on the need volume of the operation (late hours, holidays, weekends, etc.).