Fan Engagement Specialist - Part-time

Roles & Responsibilities

• Greet guests with energy, enthusiasm, and a welcoming attitude
• Support various onstage posts throughout the museum, including but not limited to entry, ticket scanning, exhibit halls, theaters, and answering phones & emails
• Actively engage with guests during their visit – answer questions, share stories, and initiate conversation
• Address guest concerns, questions, or complaints promptly and professionally, and escalate to supervisor team as needed
• Provide visitors with wayfinding assistance and recommendations throughout the museum
• Help with crowd flow and guest experience during high-volume events, concerts, public programs, and private events
• Maintain awareness of daily programming, live music, exhibits and special events
• Assist with opening/closing procedures as assigned
• Represent the Rock Hall brand as a visible ambassador on the museum floor
• Report operational, cleanliness, or safety issues promptly

Requirements

• Flexible availability, including evenings, weekends, and holidays; must be able to work at least one weekend shift each weekend
• Customer service experience
• Strong verbal communication skills
• Appreciation of Rock & Roll and/or music history
• High school graduate or equivalent
• Ability to successfully pass a Rock & Roll Hall of Fame background investigation and drug screen