Family Support Coordinator

About the role

DonorConnect is seeking a full-time Family Support Coordinator to provide potential donor families with the opportunity to donate organs, tissues, and eyes by advocating for registered donors and educating families on the life-saving gift of donation. The FSC also provides guidance and support to grieving families.

Responsibilities

• Collaborate with team members, physicians, and hospital staff to develop a plan for approaching families about donation.
• Sensitively lead the approach conversation with families to obtain an accurate medical/social history and authorization for organ, eye, and tissue donation.
• Provide emotional support to grieving families in a hospital setting.
• Support hospital staff by answering questions and positively promoting DonorConnect.
• Complete case follow-up tasks, documentation, time sheets, and other necessary tasks while maintaining active and professional communication with all parties involved.
• Complete all on-call functions and support continuous improvement efforts within both your team and the organization.

Requirements

• Bachelor's degree in Behavioral Science or Social Science preferred, and/or an equivalent combination of education and relevant work experience.
• Medical Terminology or equivalent experience in a medical environment.
• Completion of the Gift of Life Institute training within 6 months of hire.
• Grief/bereavement certification, training, and/or education preferred.
• Minimum two years of counseling, social work, or bereavement support preferred.
• Minimum two years of working with families in crisis situations in a hospital setting preferred, especially critical care units.
• Demonstrated skills in advocacy, communication and/or sales, especially in environments that require building trust and guiding individuals through complex decisions.
• Strong preference for Bilingual English and Spanish applicants.

Skills

• Strong behavioral assessment and crisis intervention skills, including experience with de-escalation techniques preferred.
• Knowledge of computer hardware and software.
• Knowledge of organ and tissue donation preferred.
• Advanced level of sensitivity in providing emotional support to grieving families in the hospital setting.
• Ability to assess family dynamics as the basis for a plan for support.
• Proved ability to communicate with empathy and advocate effectively for mission-driven outcomes.
• Excellent oral and written communication skills.
• Attentive to detail and ability to maintain accurate records.
• Ability to work well with all levels of personnel in hospital settings, and within the guidelines of each institution.
• Willingness to train and assist others.

Schedule

• Seven 12-hour call shifts per pay period, including nights, weekends, and holidays.
• Ability to work flexible and long hours and provide call coverage on nights, weekends, and holidays.
• Ability to stand and walk for extended periods of time.
• Ability to lift up to 25 pounds with or without reasonable accommodation.
• Ability to stoop, squat, or bend frequently.
• Exposure to patient elements including communicable diseases, bloodborne pathogens, and other common hazards of a clinical setting.