Family Support Coordinator

About the role

If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you. Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

Pay

Salary: $42,000 - $44,000

Benefits

• Group health, vision, and dental coverage at affordable rates, with family coverage option
• Preventative care 100% covered (free) on all plans
• PTO offered to full-time and part-time employees
• 11 days of PTO and 10 paid holidays annually
• Option to participate in 401K plan with employer match
• $15,000 in employee Life Insurance paid for by Metropolitan Ministries
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates
• Tuition reimbursement program
• Training and career development
• Discounted membership at the YMCA

Responsibilities

• Assess clients according to Family Support Center Policies and Procedures, with focus on screening clients in need of day-to-day services in a timely and efficient manner
• Provide resources for clients while properly utilizing HMIS real-time data entry
• Coordinate operations, volunteer and intern training to run the Metro-Market, Metro-Outfitters and learning centers to ensure markets are fully stocked promoting dignity for all clients
• Train, supervise and direct volunteers and interns
• Provide client evaluations for determining services and approve those services based on policy, procedure and guidelines
• Ensure data collection is performed based on department guidelines and reporting of data is timely and accurate
• Ensure services are offered with smooth and timely client flow exercising good stewardship and fulfill Mission statement with each client interaction
• Provide community resource information regarding other agencies, organizations and ministries to meet varying needs of clients
• Maintain professional manner and confidentiality standards with clients
• Ensure Metro Market and Metro Outfitters have adequate support with appropriate volunteers and interns
• Work directly with warehouse staff to ensure Market and Outfitters are stocked with inventory for client needs
• Utilize appropriate requisition process for food, clothing and hygiene items
• Manage all operations of the Metro Market and Outfitters including ordering inventory, stocking food and clothes, cleanliness of all space and equipment (carts, freezers, refrigerators, shelves, floors, air vents, etc.)
• Maintain accurate required temperature logs and follow all USDA food requirements for the Metro-Market
• Work with Volunteer Services to assure appropriate number of volunteers are available and fully trained each day following all Outreach and Family Support Center Procedures
• Coordinate with Family Support Supervisors to fully train and develop interns and work-study students
• Participate in Metropolitan Ministries’ events, holiday efforts, Family Advisory Committee meetings and events, extended evening hours
• Meet personal goals and actively contribute to achievement of team and organizational targets/goals as stated on the KPI and in the annual plan
• Attend required staff meetings and on-going trainings
• Complete other duties as assigned

Education and Experience

• Minimum of an Associates Degree and experience working with individuals who are homeless or at risk of homelessness preferred
• A combination of a High School Diploma/GED, lived experience and volunteering may be considered for qualifications
• Must be willing to continue education on homeless population and continue enhancing professional skills by taking initiative in attending appropriate job-related trainings, seminars, conferences and workshops

Skills

• Heart for ministry and comfort working with poor and homeless families and individuals
• Understanding of poverty, high degree of maturity, strong interpersonal skills and ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner
• Knowledge of community resources available to homeless population
• Ability to deescalate clients on the edge of verbal or physical trauma
• Ability to work as part of a team within a multi-disciplinary framework
• Ability to manage other employees and volunteers
• Computer literacy with knowledge of Microsoft Office and client databases
• Customer service and oral and written communication skills
• Bi-lingual a plus, but not required

Physical Requirements

• Adequate hearing and speaking ability
• Capable of working outdoors in sunlight and higher temperatures on occasion
• Physical, emotional, and spiritual stamina to handle job-related issues and stress
• Ability to lift 35 lbs. or more

Other Requirements

• Must demonstrate legal authorization to work in the United States
• Must pass required background pre-employment screening
• Must be able to communicate effectively in English