Family Support Coordinator

About the role

The Family Support Coordinator (FSC) plays a crucial role in maximizing organ and tissue donation within the Mid-America Transplant service area. This position involves overcoming donation barriers, ensuring timely and effective support for families, and maintaining strong relationships with hospital partners.

Responsibilities

• Advances our mission through obtaining authorization for organ and tissue donation throughout the Mid-America Transplant service area.
• Overcomes donation barriers through pre-approach planning and preparation and through effective use of internal resources.
• Prior to family approach, collaborate with donor hospital staff to get a real-time assessment of family dynamics and current patient prognosis to ensure timely, effective, and compliant support of each step of the authorization process.
• Sets up and supports donor families attending a DCD in the hospital operating room, or other designated area.
• Follows up with the donor families approached to provide post-organ and tissue recovery updates per MT protocol.

Requirements

• Bachelor’s Degree in related field
• 2+ years’ experience in a role utilizing evaluation and influence

Qualifications

• Highly attentive to detail, problem solver, and well organized
• Articulate, and credible communicator, able to quickly establish credibility and connection
• Strong sense of personal accountability and self-motivation, with a strong customer orientation
• Willingness to work to manage peaks in the team’s workload

Skills

• Excellent communication skills
• Ability to build and maintain relationships
• Strong organizational and time management skills

Benefits

• Health insurance premium options at zero out of pocket for single coverage, eligible on your first day
• 401(k) Retirement Match - offering up to a 5% match of annual salary starting the 1st day of the month following your start date
• 401(k) Retirement Plan – offering up to another 9% contribution of your annual salary after one year
• Paid Life Insurance – four times your salary
• Paid Long Term Disability
• Annual incentive plan in addition to annual salary increases

Pay

• Tuition Reimbursement

Schedule

• Twelve 24-hour on-call shifts per month including an every third weekend rotation