Family Support Coach/Coordinator, LAUNCH

About the role

Works as part of a two-person team with a Family Support Therapist (FST) in collaboration with the WakeMed Physician Practices-Pediatric practice staff to promote support for positive parenting and family mental health for children ages birth to 10 years, and their families. The team utilizes an integrated model of care delivery while demonstrating respect for the flow of the fast-paced pediatric practice, with the goals of helping kids, helping parents, and helping parents help their kids.

The position is a parenting coach using Triple P and other tools. Serves as a screener and liaison to mental health resources both in and out of the practice, and works to promote engagement, identification, and resolution of pressing social needs as well as care coordination. Works closely with the FST, and supports the team as needed with consultation, interpretation, follow-up, logistical support, or other needs as identified.

Operates within the physical and business environment of the practice, including adherence to practice work hours. Will spend approximately 75% of time per week providing direct services to families and 25% of time on other responsibilities including but not limited to activities related to documentation, data collection, and reporting. The FSC may assist with training and networking with community resource representatives as needed.

Responsibilities

• Provide direct parenting coaching using Triple P and other tools.
• Serve as a screener and liaison to mental health resources both in and out of the practice.
• Promote engagement, identification, and resolution of pressing social needs.
• Coordinate care for families in collaboration with the Family Support Therapist (FST).
• Support the team with consultation, interpretation, follow-up, and logistical needs.
• Adhere to practice work hours and operational protocols.
• Spend 75% of time on direct services to families and 25% on documentation, data collection, and reporting.
• Assist with training and networking with community resource representatives as needed.

Requirements

• High School Diploma or Equivalent (Required).
• Associate's Degree or Bachelor's Degree (Preferred).
• 2 years of experience in Healthcare - Ambulatory Care (Required).