Family Support and Visitation Specialist

About the role

The Family Support and Visitation Specialist plays a crucial role in improving health outcomes by assisting families in navigating the healthcare system. This position involves providing coaching, role modeling, and teaching parenting practices during family visitations and home visits.

Responsibilities

• Attend and participate in team meetings
• Complete required training as assigned by supervisor
• Document each service provided, travel logs, and monthly reports as requested by supervisor
• Maintain a caseload of clients as agreed upon with supervisor
• Contact assigned clients within 24 hours of supervisor assignment
• Schedule sessions to meet the needs of the family/client
• Provide written and/or oral communication with referral sources on a consistent basis
• Monitor caseload authorizations and coordinate with case manager for necessary updates
• Provide education and support to members and their families, who are justice or court involved, helping navigate the health care system for physical and behavioral health services
• Participate in interdisciplinary team meetings and reunification planning with justice facilities and provide information to assist with safe transitions of care
• Provide resources to families

Requirements

• Bachelor's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field
• 1+ years of computer proficiency experience (including the ability to work on multiple web browsers using dual monitors at the same time to include Microsoft Office)
• 3+ months of experience working with families and individuals with diverse needs
• Up to 40 hours per week, based on client needs
• Ability to work a flexible schedule to include evenings and weekends
• Ability to travel 75% of the time (60-70 miles one way) between Iowa and the Omaha and\or Freemont, Nebraska Office locations
• Access to reliable transportation, with a current and non-restricted valid state driver's license and state-required insurance

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field
• 1+ years of computer proficiency experience (including the ability to work on multiple web browsers using dual monitors at the same time to include Microsoft Office)
• 3+ months of experience working with families and individuals with diverse needs
• Up to 40 hours per week, based on client needs
• Ability to work a flexible schedule to include evenings and weekends
• Ability to travel 75% of the time (60-70 miles one way) between Iowa and the Omaha and\or Freemont, Nebraska Office locations
• Access to reliable transportation, with a current and non-restricted valid state driver's license and state-required insurance

Skills

• Strong oral and written communication skills - specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Excellent interpersonal and problem-solving skills
• Attention to detail, as observed in day-to-day work
• Excellent time management and prioritization skills
• Flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
• Strong team player, initiative in achieving individual and team goals, and team building skills
• Able to handle sensitive issues with members and providers in a confidential manner
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs

Benefits

• Competitive base pay
• A full and comprehensive benefit program
• Performance rewards
• A management team who demonstrates their commitment to your success
• Various benefits including:
• Paid Time Off
• Medical Plan options
• Dental, Vision, Life & AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #RED