Visitation Specialist | Family Visitation Center

Position Highlights

Hours: Monday-Friday from 8:30am - 1:30pm

Duties

• Answers phones
• Schedules visits
• Makes sure visits are monitored as needed
• Assists the Supervisor with various duties including billing

What You Will Do

• Observes and documents interactions between adults and children
• Provides interventions during visitation to ensure safety
• Completes forms and documentation including: Observation/Connection forms, cancellation of visits/connections, contact logs, incident reports, etc.
• Ensures the safety of clients and staff by enforcing Agency policies
• Reviews client-related documentation and distributes it to appropriate referral sources or others involved with the case
• Assists with agency record keeping
• Transports children in a safe and timely manner
• Ensures proper use and adherence to child safety restraint devices and laws
• Communicates with clients, children, and community professionals in a customer-friendly manner
• Aids in the general operations of development, billing, and scheduling when needed

Essential Qualifications

• Must be able to work the specified hours
• Must have visual acuity adequate to perform position duties
• Must be able to communicate effectively with others, hear, understand, and distinguish speech and other sounds

Required Education, License/Certification, Or Work Experience

• High School or GED Equivalent
• South Dakota Central Registry of Child Abuse and Neglect background checks and maintain a record of no court findings, convictions, or substantiated reports of child abuse and/or neglect

Preferred Education, License/Certification, Or Work Experience

• Bachelor's in a related field

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community
• Promote Avera’s values of compassion, hospitality, and stewardship
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity
• Maintain confidentiality
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable

Benefits

• PTO available day 1 for eligible hires
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship