Family Support and Visitation Specialist

Primary Responsibilities

• Attend and participate in team meetings
• Complete required training as assigned by supervisor
• Complete reporting requirements including documentation of each service provided, travel logs and monthly reports as requested by supervisor to ensure timely billing
• Maintain a caseload of clients as agreed upon with supervisor
• Provide written and/or oral communication with referral sources on a consistent basis
• Monitor caseload authorizations and coordinate with case manager for necessary updates
• Contacting assigned client within 24 hours of supervisor assignment
• Scheduling sessions to meet the needs of the family/client
• Complete documentation within 24 hours of service
• Supervising parental and sibling interactions
• Provide education and support to members and their families, who are justice or court involved, helping navigate the health care system for physical and behavioral health services
• Participate in Interdisciplinary team meetings and reunification planning with justice facilities and provide information to assist with safe transitions of care
• Providing resources to families.

Required Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field
• 1+ years of computer proficiency experience (including the ability to work on multiple web browsers using dual monitors at the same time to include Microsoft Office)
• 3+ months of experience working with families and individuals with diverse needs
• Ability to work a flexible schedule to include evenings and weekends Up to 40 hours per week, based on client needs
• Ability to travel 75% of the time (60-70 miles one way) between Iowa and the Omaha and\or Freemont, Nebraska Office locations
• Access to reliable transportation, with a current and non-restricted valid state driver's license and state-required insurance

Preferred Qualifications

• 1+ years of experience in the Human Services field
• 6+ months of experience working with families involved in the justice or child welfare systems
• 6+ months of experience providing direct services in home or field-based environments
• Experience in social services, child welfare or family support

Soft Skills

• Strong oral and written communication skills - specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Excellent interpersonal and problem-solving skills
• Attention to detail, as observed in day-to-day work
• Excellent time management and prioritization skills
• Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
• Strong team player, initiative in achieving individual and team goals, and team building skills
• Able to handle sensitive issues with members and providers in a confidential manner
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs
• Able to assume responsibilities and tasks in a constantly changing work environment

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)