Family Support and Visitation Specialist

About the role

The Family Support and Visitation Specialist works to improve health outcomes by connecting families with the care, pharmacy benefits, data, and resources they need. This role is part of a global organization dedicated to advancing health optimization.

Responsibilities

• Attend and participate in team meetings
• Complete required training as assigned by supervisor
• Document each service provided, travel logs, and monthly reports as requested by supervisor
• Maintain a caseload of clients as agreed upon with supervisor
• Contact assigned clients within 24 hours of supervisor assignment
• Schedule sessions to meet the needs of the family/client
• Provide written and/or oral communication with referral sources on a consistent basis
• Monitor caseload authorizations and coordinate with case manager for necessary updates
• Provide education and support to members and their families, who are justice or court involved, helping navigate the health care system for physical and behavioral health services
• Participate in interdisciplinary team meetings and reunification planning with justice facilities and provide information to assist with safe transitions of care
• Provide resources to families

Requirements

• Bachelor's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field
• 1+ years of computer proficiency experience (including the ability to work on multiple web browsers using dual monitors at the same time to include Microsoft Office)
• 3+ months of experience working with families and individuals with diverse needs
• Up to 40 hours per week, based on client needs
• Ability to work a flexible schedule to include evenings and weekends
• Ability to travel 75% of the time (60-70 miles one way) between Iowa and the Omaha and\or Freemont, Nebraska Office locations
• Access to reliable transportation, with a current and non-restricted valid state driver's license and state-required insurance

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field
• 1+ years of computer proficiency experience (including the ability to work on multiple web browsers using dual monitors at the same time to include Microsoft Office)
• 3+ months of experience working with families and individuals with diverse needs
• Up to 40 hours per week, based on client needs
• Ability to work a flexible schedule to include evenings and weekends
• Ability to travel 75% of the time (60-70 miles one way) between Iowa and the Omaha and\or Freemont, Nebraska Office locations
• Access to reliable transportation, with a current and non-restricted valid state driver's license and state-required insurance

Skills

• Strong oral and written communication skills - specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Excellent interpersonal and problem-solving skills
• Attention to detail, as observed in day-to-day work
• Excellent time management and prioritization skills
• Flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
• Strong team player, initiative in achieving individual and team goals, and team building skills
• Able to handle sensitive issues with members and providers in a confidential manner
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs

Benefits

• Competitive base pay
• A full and comprehensive benefit program
• Performance rewards
• A management team who demonstrates their commitment to your success
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

UnitedHealth Group

UnitedHealth Group is committed to creating the health care system for tomorrow, addressing health disparities and improving health outcomes. We are an equal opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.