Family Support and Visitation Specialist

About the role

The Family Support and Visitation Specialist plays a crucial role in improving health outcomes by assisting families in navigating the health care system. This position requires a strong understanding of the needs of families involved in the child welfare or juvenile justice systems.

Responsibilities

• Attend and participate in team meetings
• Complete required training as assigned by supervisor
• Document each service provided, travel logs, and monthly reports as requested by supervisor
• Maintain a caseload of clients as agreed upon with supervisor
• Contact assigned clients within 24 hours of supervisor assignment
• Schedule sessions to meet the needs of the family/client
• Provide written and/or oral communication with referral sources on a consistent basis
• Monitor caseload authorizations and coordinate with case manager for necessary updates
• Provide education and support to members and their families, who are justice or court involved, helping navigate the health care system for physical and behavioral health services
• Participate in interdisciplinary team meetings and reunification planning with justice facilities and provide information to assist with safe transitions of care
• Provide resources to families

Requirements

• Bachelor's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field
• 1+ years of computer proficiency experience (including the ability to work on multiple web browsers using dual monitors at the same time to include Microsoft Office)
• 3+ months of experience working with families and individuals with diverse needs
• Up to 40 hours per week, based on client needs
• Ability to work a flexible schedule to include evenings and weekends
• Ability to travel 75% of the time (60-70 miles one way) between Iowa and the Omaha and\or Freemont, Nebraska Office locations
• Access to reliable transportation, with a current and non-restricted valid state driver's license and state-required insurance

Qualifications

• 1+ years of experience in the Human Services field
• 6+ months of experience working with families involved in the justice or child welfare systems
• 6+ months of experience providing direct services in home or field-based environments
• Experience in social services, child welfare or family support

Skills

• Strong oral and written communication skills - specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Excellent interpersonal and problem-solving skills
• Attention to detail, as observed in day-to-day work
• Excellent time management and prioritization skills
• Flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
• Strong team player, initiative in achieving individual and team goals, and team building skills
• Able to handle sensitive issues with members and providers in a confidential manner
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs

Benefits

• Competitive base pay
• A full and comprehensive benefit program
• Performance rewards
• A management team who demonstrates their commitment to your success
• Various benefits including:
• Paid Time Off
• Medical Plan options
• Dental, Vision, Life & AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

UnitedHealth Group

At UnitedHealth Group, we are dedicated to creating a health care system that works better for everyone. We strive to mitigate our impact on the environment and deliver equitable care that addresses health disparities and improves health outcomes. We are committed to equal employment opportunities and compliance with all applicable laws and regulations.