Facility Coordinator

What this job involves

As a Facilities Coordinator at JLL, you'll serve as a vital operational hub, ensuring our clients' workplaces run smoothly, safely, and efficiently every day. This hands-on role puts you at the center of building operations, where you'll coordinate maintenance activities, manage vendor relationships, and respond to the evolving needs of occupants and stakeholders. You'll be the go-to resource for facility-related inquiries, working collaboratively with internal teams and external partners to maintain exceptional standards across all aspects of the built environment. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll directly contribute to creating spaces where people can do their best work. Your ability to balance multiple priorities, communicate clearly, and solve problems proactively will be essential as you help maintain facilities that support our clients' business objectives and enhance the experience of everyone who walks through the door.

What your day-to-day will look like

• Cook up and schedule preventive and corrective maintenance activities with internal teams and external service providers to ensure minimal disruption to building operations
• Serve as a primary point of contact for facility-related requests, inquiries, and concerns from building occupants, responding promptly and professionally to maintain high satisfaction levels
• Manage work order systems and tracking tools, ensuring accurate documentation, timely completion, and proper closeout of all maintenance and repair activities
• Conduct regular facility inspections to identify maintenance needs, safety concerns, and opportunities for operational improvements across the property
• Oversee vendor performance and compliance, including reviewing service reports, verifying completion of work, and ensuring adherence to contractual obligations and quality standards
• Support emergency response coordination by following established protocols, communicating with stakeholders, and helping to resolve urgent facility issues as they arise
• Maintain accurate records and documentation related to building systems, equipment warranties, service contracts, and compliance requirements
• Collaborate with cross-functional teams including property management, engineering, and client services to deliver integrated facility solutions that meet client expectations

Required qualifications

• A high school diploma or equivalent required
• 2+ years of experience in facilities management, building operations, or a related coordination role
• Strong organizational skills with demonstrated ability to manage multiple tasks, prioritize competing demands, and meet deadlines in a fast-paced environment
• Proficiency with computerized maintenance management systems (CMMS) and Microsoft Office Suite, particularly Outlook, Excel, and Word
• Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders at all organizational levels
• Customer service orientation with a solutions-focused mindset and commitment to responsiveness

Preferred qualifications

• An associate's degree in facilities management, business administration, or related field
• Experience working in commercial real estate, corporate facilities, or property management environments
• Knowledge of building codes, safety regulations, and compliance requirements applicable to commercial properties