Service Coordinator

Responsibilities

• Assist with the resident move in/move out process of a multi-family residential community.
• Heavy customer interaction and scheduling of maintenance work including the work of vendors and contractors.
• Ensure all service requests and work orders are completed in a timely manner.
• Schedule and conduct home inspections as it relates to the move in/move out process.
• Order and schedule vendor services.
• Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.
• Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
• Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).
• Generate work orders for make readies and other maintenance service requests.
• Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.
• Provide residents with any charges related to move out/final inspection results.
• Assist with the closing of work orders/tickets once work is completed.
• Assist with resident follow-ups after services are rendered/completed.
• Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.
• Address and follow up on customer service concerns from Satisfacts survey.
• Avoid administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Avoid assisting with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).
• Avoid participating in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
• Avoid operating a company or personal vehicle to travel to various locations for work purposes.
• Avoid assisting with the operation of a company or personal vehicle or electrical cart.
• Avoid meeting the performance standards of this position and complying with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

Qualifications

• 1-2 years’ experience in residential property management or customer service role preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Strong service and interpersonal skills.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Must possess a valid driver's license.
• Ability to operate a company or personal vehicle or electrical cart.
• Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.