Service Coordinator

About the role

Join the Carolina Cat Team
Since 1926, Carolina Cat has been a family-owned company under the leadership of four generations. We support our communities by supplying equipment for critical infrastructure and commerce and donate our time and resources to area nonprofits. We aim to be a trailblazing company that's built to last.

Essential Functions

• Works with Supervisor and Safety Department to ensure and monitor the Service departments’ compliance with all safety and contamination control guidelines.
• Effectively manages Work in Process levels for the department.
• Communicates with the customer regarding scheduling, quoting, and repairing of equipment.
• Processes technician labor hours through various time collection systems and in Service Link.
• Issue Purchase Orders to vendors.
• Manages Concur Expense Accounts.
• Works seamlessly with the Parts Departments to provide the best Product Support available to our customers.
• Effectively support and communicate with parts and service department associates.
• Promptly, at start of shift, review work schedule, check equipment and supplies required to perform the work scheduled, and prepare for operations.
• Maintains warranty repairs and reviews product improvement and support programs to ensure accuracy.
• Assign or perform general housekeeping duties as needed.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

• Earned a High School Diploma
• 1-2 years of customer service experience in similar industry
• Strong organizational skills
• Critical thinking and problem-solving skills
• Adaptable to the ever-changing business demand
• Able to multitask
• Positively engaged employee
• Adheres to and promotes company values and actions
• Able to operate in an environment with minimal supervision
• Proficient in Microsoft Office products (Word, Excel, Adobe, Outlook, and PowerPoint)

Workplace Requirements

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is frequently required to sit.
• The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration.
• The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identity and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.