Facilities Supervisor

About the Role

The Facilities Supervisor oversees the year-round operation, maintenance, safety, and appearance of a large condominium community. This highly visible, hands-on leadership position serves as the primary on-site liaison between residents, contractors, local municipal departments, and community management.

Responsibilities

Winter Operations

• Plan, organize, and supervise all snow and ice management operations.
• Install snow stakes and prepare the property for winter weather.
• Set up and maintain ice melt and sand stations throughout the property.
• Order, receive, inventory, and distribute snow removal materials and equipment.
• Purchase fuel and maintain snow removal equipment including snow blowers.
• Perform preventative maintenance and minor repairs on snow removal equipment.
• Coordinate snow removal operations with contracted snowplow vendors.
• Supervise shovel crews and direct heavy equipment operations, including plow trucks, loaders, and skid steers.
• Coordinate vehicle movement with residents to facilitate efficient snow removal.
• Monitor property conditions during and after storms to ensure sidewalks, entrances, stairs, and common areas remain safe.
• Apply and monitor ice control measures throughout thawing and refreezing conditions.
• Respond immediately to resident safety concerns involving snow and ice.
• Track contractor and labor hours for snow removal operations.
• Coordinate Christmas tree collection and municipal pickup.

Pool Operations (Spring, Summer & Fall)

• Maintain current Certified Pool Operator (CPO) certification.
• Serve as liaison with the local Board of Health regarding pool operations.
• Open and close community pool each season.
• Maintain pool equipment, pumps, filtration systems, and water chemistry.
• Conduct and document required water quality testing.
• Ensure compliance with all applicable health and safety regulations.
• Monitor pool operations and support lifeguards in maintaining a safe environment.
• Maintain inventory of chemicals, safety equipment, and first aid supplies.
• Distribute pool passes and monitor guest registration procedures.
• Perform repairs and maintenance to pool facilities and restrooms.
• Clean, power wash, and maintain pool deck, furniture, fencing, and surrounding amenities.
• Monitor pool operations and respond to issues as necessary.

Grounds & Exterior Maintenance

• Supervise landscaping contractors and seasonal improvement projects.
• Direct plantings and monitor the health of turf, shrubs, trees, and landscape beds.
• Monitor irrigation systems and perform minor repairs and programming adjustments.
• Coordinate irrigation contractor service when necessary.
• Repair damaged turf through seeding, fertilizing, and sod replacement.
• Perform pruning and landscape touch-ups as needed.
• Install and maintain shutters, fencing, railings, and other exterior features.
• Perform power washing of buildings, fences, sidewalks, and common areas.
• Supervise exterior capital improvement projects including painting, fencing, sheds, paving, and infrastructure improvements.
• Perform miscellaneous painting and concrete repairs.

Property Maintenance & Operations

• Conduct daily inspections of the community for cleanliness, safety, and maintenance concerns.
• Remove litter and debris from common areas.
• Monitor recycling facilities and dumpsters for proper usage.
• Coordinate disposal of prohibited waste materials.
• Perform minor repairs involving lighting, plumbing, doors, fencing, drainage systems, concrete, and common area facilities.
• Replace lighting and monitor exterior lighting systems.
• Vacuum and clean common building areas.
• Clean drains and maintain recycling facilities.
• Pick up dog waste throughout the community.
• Remove minor pest infestations including wasp nests and dispose of deceased animals when necessary.
• Assist with shed inspections, replacements, and coordination with homeowners.

Resident Services

• Respond promptly to resident maintenance requests and concerns.
• Process parking permit requests.
• Distribute community notices and correspondence.
• Coordinate access for water shutoffs and maintenance within occupied units.
• Respond to resident emergencies including water leaks, lockouts, heating failures, flooding, electrical concerns, and security issues.
• Coordinate repairs with contractors and municipal departments.
• Maintain positive working relationships with residents, homeowners, tenants, and guests.

Vendor & Contractor Management

• Supervise contractors performing work throughout the property.
• Inspect completed work to ensure quality and compliance.
• Coordinate utility work with municipal departments.
• Oversee owner improvement projects including window and door replacements.
• Direct vendors regarding proper disposal procedures and site expectations.
• Maintain accurate records of contractor performance and work completed.

Community Compliance

• Maintain working knowledge of condominium governing documents, rules, and regulations.
• Monitor community compliance and report violations to management.
• Monitor parking areas for unauthorized vehicles and parking violations.
• Ensure compliance with guest parking regulations.
• Monitor move-ins and rental occupancy to ensure community documentation requirements are met.
• Report unregistered pets and other community concerns to management.
• Maintain security awareness throughout the property and report suspicious or unsafe conditions.

Administrative Responsibilities

• Check and respond to voicemail and service requests daily.
• Maintain inspection logs and maintenance records.
• Maintain required pool documentation and compliance records.
• Attend monthly Board of Trustees meetings.
• Assist management with community communications and operational reporting.
• Coordinate purchasing and supply inventory.

Requirements

• High school diploma or GED required.
• Minimum 5 years of property maintenance, facilities management, condominium management, or related experience preferred.
• Previous supervisory experience strongly preferred.
• Certified Pool Operator (CPO) certification required or ability to obtain upon hire.
• Valid driver's license with acceptable driving record.
• Experience supervising contractors and vendors.
• Working knowledge of plumbing, electrical, irrigation, landscaping, carpentry, and general building maintenance.
• Experience operating snow removal equipment is highly desirable.
• Ability to read and interpret maintenance manuals, safety regulations, and governing documents.

Skills

• Strong leadership and supervisory skills.
• Excellent communication and customer service abilities.
• Strong organizational and problem-solving skills.
• Ability to prioritize multiple responsibilities simultaneously.
• Ability to work independently with minimal supervision.
• Sound decision-making skills during emergency situations.
• Working knowledge of OSHA safety practices.
• Proficiency using smartphones, email, and basic computer software.

Physical Requirements

• Frequently lift, push, and pull up to 75 pounds.
• Work outdoors year-round in varying weather conditions.
• Walk, climb stairs, kneel, crouch, bend, and stand for extended periods.
• Operate power tools, maintenance equipment, and snow removal equipment safely.
• Respond to emergencies outside of normal business hours.

Schedule

This position generally follows a daytime work schedule; however, flexibility is required based on operational needs. The Property Operations & Facilities Supervisor serves as an essential employee and participates in a 24-hour on-call rotation for emergencies, including severe weather events, utility failures, and resident emergencies. Evening, weekend, holiday, and overnight work is required during snowstorms and other emergency situations.

Pay

$30 - $35 per hour

Benefits

• Medical
• Vision
• Dental
• FSA
• Retirement Plan
• Paid Time Off
• Holiday Pay
• Short Term Disability Plans