Facilities Supervisor

About the role

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Responsibilities

• Supervise daily facility operations, ensuring buildings, equipment, and workspaces are safe, functional, and properly maintained.
• Oversee maintenance activities, including repairs, preventative maintenance, and resolution of facility-related issues.
• Coordinate and assign work to Facilities Associates, Coordinators, and service staff, ensuring timely completion of tasks.
• Monitor facility service requests and ensure proper escalation and resolution within service standards.
• Support inspection of facilities to identify maintenance needs, safety concerns, and operational improvements.
• Ensure compliance with safety regulations, workplace standards, and organizational policies.
• Support hospitality services, including conference room setup, kitchen maintenance, and common area upkeep.
• Oversee mail, copy, reception, and general workplace service functions as needed.
• Assist in office moves, workspace reconfigurations, furniture setup, and general facilities projects.
• Collaborate with the Facilities Manager to determine service needs, priorities, and operational requirements.
• Monitor vendor performance and coordinate with external service providers when required.
• Ensure proper stocking, inventory control, and supply management across facilities service areas.
• Support team training, onboarding, and ongoing performance development for facilities staff.
• Promote a culture of service excellence, accountability, and continuous improvement.
• Ensure accurate documentation of facility activities, issues, and service logs.

Skills

• Strong leadership skills with experience supervising frontline facilities or workplace services teams.
• Solid understanding of facilities operations, maintenance processes, and workplace services functions.
• Ability to manage multiple service areas including maintenance, hospitality, and general office support.
• Strong organizational and prioritization skills in a fast-paced environment.
• Excellent communication and interpersonal skills for team and client interaction.
• Strong problem-solving skills with sound judgment and decision-making ability.
• Knowledge of workplace safety standards and regulatory compliance requirements.
• Customer service mindset with a focus on workplace experience quality.
• Ability to train, mentor, and support frontline staff.
• Proficiency with Microsoft Office and basic facility management or service tracking systems.

Qualifications

Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.

Experience: 2–4 years of experience in facilities operations, workplace services, hospitality, or maintenance support, including supervisory or lead experience preferred.

Technical