Facilities Specialist

Hybrid role.

Responsibilities

• Partner with the Senior Facilities Specialist to oversee local and national partnerships with trade professionals.
• Own the intake, triage, and resolution of repair and maintenance requests across assigned facilities portfolio.
• Manage facilities operations across a multi-state portfolio.
• Using industry-leading knowledge, decide, dispatch, and hold approved national vendors accountable for repair and maintenance work orders.
• Establish and enforce vendor performance standards, including response time, quality, and cost benchmarks.
• Continuously evaluate performance and drive optimization of national and regional vendor network.
• Delegate and track tasks through expedient and cost-effective resolution using work order management tools.
• Manage repair and maintenance spend across assigned portfolio, ensuring cost-effective execution and adherence to budget targets.
• Own and execute preventative maintenance programs to extend asset life and reduce reactive repair costs.
• Coordinate and follow through on all opportunities to support hospital leadership within the facilities management process.
• Interpret lease agreements to determine landlord vs. tenant responsibilities and enforce landlord obligations for repairs and replacements.
• Coordinate with landlords and property managers to ensure timely execution of required work.
• Assist or lead special projects as needed.

Requirements

• 3-5 years of facilities management experience in a multi-state environment; healthcare, retail, or similar distributed operations preferred.
• Experience managing vendors across multiple markets.
• Knowledge of facilities, system standards, major equipment, and preventive maintenance programs.
• Capable of building relationships with vendor partners and property management teams.
• Adept at creating systems and processes.
• Ability to execute leadership's vision for facility maintenance program.
• Skilled at problem-solving large-scale issues.
• Outstanding communication skills.
• Strong organizational and time management skills.
• Value and respect the importance of professionalism and confidentiality.
• Familiarity with business systems and productivity tools such as Microsoft Office, Excel, G-Suite, and SmartSheets.
• Experience with multi-site facility maintenance preferred.
• Experience with Computerized Maintenance Management Systems (CMMS) software.
• Strong customer service skills and experience.

Values

• Leads with respect, integrity, and accountability.
• Treats others with empathy and respect.
• Exemplifies and leads the team to align with WAG values.
• Collaborates with the team to focus on solutions.
• Finds a way to say yes.

Physical Demands

• Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• Move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.