F&B Supervisor - Anthony's Full Time

We’re changing entertainment and looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry with a diverse team driven by enthusiasm. We care about your career growth and offer support to expand your possibilities.

Initial placement within the salary range is based on relevant knowledge, skills, and experience. Base salary is one component of our competitive Total Rewards package, which includes wellness programs for financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to local policy and increases with length of employment.

Responsibilities

• Provide guidance and daily supervision to staff in the department.
• Support and administer operational goals, monitoring performance and profit objectives.
• Adhere to scheduling and coordinate concerns with the manager, prioritizing guest satisfaction.
• Support compliance with departmental budgets.
• Promote and demonstrate superior customer service in line with company standards.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Maintain cost control methods by monitoring pars and inventory.
• Assist in developing procedures for food service and inspect menu items for customer satisfaction.
• Follow quality assurance procedures to meet health department and customer service standards.
• Respond to guest needs and report problems to the Manager.
• Assist with administrative duties as assigned.
• Conduct pre-shift meetings to relay pertinent information.
• Assist in cleaning and resetting the F&B outlet during assigned shifts.
• Monitor the appearance of food/beverage served and communicate deviations from standards.
• Assist in cross-training team members while encouraging and supporting peers.
• Ensure compliance with all regulatory requirements and report potential issues to management.
• Maintain strict confidentiality in all departmental and company matters.

Supervisory Responsibilities

• May or may not have supervisory responsibilities.
• Manage work procedures and expedite workflow.
• Provide coaching and counseling to team members.

Requirements

• Must be at least 21 years of age.
• High School Diploma or GED; or two years of customer service experience; or a combination of education and experience.
• Five years’ experience in Food & Beverage preferred but not required.
• Ability to perform basic arithmetic (addition, subtraction, multiplication, division) and compute rates, ratios, and percentages.
• Ability to interact diplomatically with guests, staff, and colleagues to resolve problems.
• Proficiency in Microsoft Outlook programs.
• Knowledge of kitchen/restaurant sanitation, equipment operation, and maintenance.
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as needed.

Skills

• Ability to read and interpret documents in English (e.g., safety rules, operating instructions, procedure manuals).
• Verbal and written communication skills in English.
• Ability to apply common-sense understanding to carry out instructions in written, oral, or diagram form.
• Ability to handle problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Employee must qualify for licenses and permits required by federal, state, and local regulations.

Physical Demands

• Regularly required to stand and use hands to handle objects, tools, or controls.
• Frequently required to reach with hands and arms, talk, or hear.
• Requires close vision, color vision, and peripheral vision.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Ability to push and pull up to 150 pounds, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varying work areas, including confined spaces.

Work Environment

• Moderate to loud noise levels.
• Exposure to an environment containing unrestricted secondhand tobacco smoke.