F&B Supervisor- Sports Bar- Full Time

Summary

Aid the Food & Beverage Management team in overseeing the performance of assigned staff. Ensure all Food & Beverage outlets operate efficiently and effectively. Guarantee guests receive top-tier ACES service.

Responsibilities

• Provide guidance and daily supervision to staff in the department.
• Support and administer operational goals, monitor performance and profit objectives.
• Adhere to scheduling and coordinate with manager on scheduling concerns, prioritizing guest satisfaction.
• Support compliance with departmental budgets.
• Actively promote and demonstrate superior customer service in line with department and company standards and programs.
• Ensure customer service standards are upheld by all team members and address issues promptly.
• Maintain cost control methods and procedures by monitoring par levels and inventory.
• Maintain and develop procedures for food service and inspect menu items for maximum customer satisfaction.
• Follow established quality assurance procedures to ensure health department and customer service standards are met.
• Respond to guest needs and report problems to Manager.
• Assist Manager with administrative tasks as assigned.
• Conduct pre-shift meetings to relay pertinent information on assigned shift.
• Assist in cleaning and resetting F&B Outlet as necessary during assigned shift.
• Monitor food/beverage quality and communicate deviations from established standards.
• Encourage, reinforce, and support peers and team members through cross-training.
• Maintain strict confidentiality in all departmental and company matters.
• Communicate positively and utilize ACES Training skills with every patron and colleague.
• Operate safely and report any potential safety hazards to management staff.
• May be required to work at the Lawrenceburg Event Center (LEC).
• Perform any reasonable, temporary job duties outside the position’s job description, as needed for efficiency, productivity, or guest service.

Supervisory Responsibilities

• Manage work procedures and expedite workflow.
• Provide coaching and counseling to team members.

Authority to Issue Comps

Yes, for non-gaming operations only.

Access to Gaming Area

Yes.

Qualifications

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages and to draw and interpret bar graphs.
• Proficient in Microsoft Outlook programs.
• Knowledge of kitchen/restaurant sanitation, operation, and maintenance of equipment.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• High School Diploma or GED; or two years previous customer service experience; or combination of education and experience.
• Five years’ experience in Food & Beverage preferred, but not required.
• Previous experience in Food & Beverage desired, but not required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Excellent verbal and written communication skills.
• Mathematical skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Team member must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Physical demands: Regularly stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk, walk, or hear. Occasional stooping, kneeling, crouching, climbing, balancing, sitting, lifting and moving up to 100 pounds.
• Work environment: Noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted second-hand smoke. All Team members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.
• Physical demands: The work environment is usually loud. Team member will be exposed to an environment containing unrestricted second-hand smoke. All Team members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.
• Work environment: The work environment is usually loud. Team member will be exposed to an environment containing unrestricted second-hand smoke. All Team members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.

Education and Experience

• High School Diploma or GED.
• Two years previous customer service experience.
• Combination of education and experience.
• Five years’ experience in Food & Beverage preferred, but not required.
• Previous experience in Food & Beverage desired, but not required.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Excellent verbal and written communication skills.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability

• Should be able to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands

• Regularly stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk, walk, or hear.
• Occasional stooping, kneeling, crouching, climbing, balancing, sitting, lifting and moving up to 100 pounds.

Work Environment

• The work environment is usually loud. Team member will be exposed to an environment containing unrestricted second-hand smoke.
• All Team members at Hollywood are under surveillance (and audio surveillance in limited areas).
• Performance may be observed and recorded.

Equal Opportunity Employer