F&B Applebees/IIHOP Barback PT

About the Role

Assist the Bartender in providing friendly and excellent service to every guest while maintaining a clean and stocked beverage area. Ensure strict adherence to all applicable laws and regulations regarding the safe and responsible sale and service of alcoholic beverages.

Responsibilities

• Ensure compliance with Tribal, Federal, and other laws and gaming regulations, as well as Kickapoo Lucky Eagle policies and procedures.
• Maintain the highest standards of guest service by listening and responding to guest and team member concerns.
• Support bartender(s) by maintaining a clean and organized lounge area at all bar locations.
• Welcome guests upon arrival, use guest names during interactions, remember preferences, and offer farewells.
• Keep all liquor, alcohol, and other beverages fully stocked in all bars and assigned areas.
• Frequently transport supplies and materials to and from coolers and storage areas.
• Quickly refill and restock bar areas that run out of supplies.
• Maintain a clean, sanitized, and orderly work environment in accordance with health and safety standards, including bar areas and storage areas.
• Ensure bar tops are clean, clear of glassware and debris, and ashtrays are clean and properly placed.
• Follow proper sanitation procedures, including maintaining soap and clean rags at each bartender's station.
• Restock garnishes, mixes, fruits, and condiments; cut fruits to specification and prepare condiment caddies.
• Ensure clean glassware is always available; change, organize kegs, liquor storage shelves, and soda bag-in-boxes as needed.
• Check glass washer for proper chemical mixture; soak and clean soda bag-in-box hoses and nozzles.
• Maintain par stock levels by placing orders for wine, champagne, beer, liquor, and perishables at the beginning, during, and end of each shift.
• Receive and deliver all products to appropriate outlets and stock according to par levels.
• Organize, sweep, and mop bar areas and storage areas; clean reach-in coolers and organize liquor storage shelves.
• Refill ice as needed and continuously monitor the bar to ensure timely beverage service for all guests.
• Abide by laws, policies, and procedures for the service and sale of alcoholic beverages; verify age for guests appearing under 30.
• Observe guest behavior to prevent intoxication and disorderly conduct.
• Handle guest issues promptly and professionally; communicate problems to management.
• Maintain knowledge of menus, promotions, programs, and gaming options (Slots, Poker, Bingo) to inform guests.
• Operate and maintain all equipment and utensils according to established guidelines and safety procedures.
• Stock service wells, set up, and break down service wells.
• Maintain a professional and neat appearance at all times.
• Display a courteous and friendly attitude toward all team members and guests.
• Accurately record all sales in the POS system and collect funds for products sold.
• Demonstrate and promote KLEC core values and MAD skills.
• Manage and maintain the security of confidential information.
• Attend and complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31, IRS Currency Transaction Reports, and Anti-Money Laundering policies.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED (preferred).
• Must be able to obtain and maintain current TABC certification.
• Experience in bartending or food and beverage service (preferred).
• In-depth knowledge of wine and alcohol beverage preparation (preferred).
• Strong communication skills in English (written and oral); Spanish or other language skills a plus.
• Must understand and accept the risks involved with this position.

Skills and Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with management, staff, and vendors.
• Ability to work under pressure in a fast-paced, stressful environment.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying backgrounds.
• Ability to work effectively in a team and maintain confidentiality.
• Ability to follow and comply with established guest service programs.

Physical Demands

• Regularly required to stand, sit, walk, push, pull, climb, and bend for extended periods.
• Must concentrate for prolonged periods and possess close, distance, peripheral, and depth perception.
• Must communicate effectively in person or via telecommunications equipment.
• Requires hand-eye coordination and manual dexterity to operate equipment such as keyboards, touch-screen displays, telephones, and calculators.
• Frequently lift and/or move up to 50 lbs.

Work Environment

• Casino floor and office setting with frequent walking and standing in a smoke-filled environment.
• Frequent contact with the general public in a temperature-controlled environment with varying noise levels.
• May be exposed to high noise levels, artificial lighting (fluorescent, flashing, strobe, colored lights), and stressful conditions.
• Extended hours and irregular shifts, including nights, weekends, and holidays.
• May require travel to perform essential functions.

Conditions of Employment

• Must obtain and retain a KTTT Gaming Commission License, including a successful background check.
• Must provide authorization to work in the United States and be at least 18 years of age.
• Must have reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policies, and gaming regulations.
• Must participate in the tip reporting program.