F&B Comp. Beverage Server PT

Reports to: F&B Beverage Supervisor

About the Role

Provide beverage service to guests while maintaining the standards of Kickapoo Lucky Eagle Casino by delivering outstanding guest service and displaying a fun, friendly attitude at all times.

Responsibilities

• Ensure compliance with applicable Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
• Maintain the highest standards of guest service by properly listening and responding to guest and team member concerns and questions.
• Build and maintain friendly, effective working relationships with members of all departments.
• Promote a welcoming atmosphere by smiling, greeting guests warmly, making eye contact, and offering kind departure statements.
• Provide superior cocktail service in designated areas, including complimentary and alcoholic refreshments.
• Practice responsible alcohol service, prevent and recognize potential alcohol-related concerns, and maintain Safe Server certification.
• Assist with supplying and cleaning all complimentary beverage stations on the floor.
• Handle cash transactions and reconcile bank balances.
• Alert management immediately of any issues or problems.
• Operate and handle cash registers, juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, alcoholic frozen drink machines, iced tea machines, and other necessary equipment.
• Demonstrate and promote KLECH core values and EGET skills.
• Manage and maintain the security of confidential information.
• Attend and complete all required training as assigned.
• Monitor compliance with property-established Anti-Money Laundering policies.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• One (1) year of experience as a food and beverage or cocktail server (preferred).
• Experience with tray service (preferred).
• Experience in the sale and knowledge of alcoholic and non-alcoholic beverages.
• Must be able to obtain and maintain current TABC certification.
• Strong written and oral communication skills in English; Spanish or other language skills a plus.

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with management, staff, and guests.
• Ability to work under pressure in a fast-paced, stressful environment.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to work effectively with individuals of varying social, cultural, and professional backgrounds.
• Ability to maintain confidentiality and comply with established guest service programs.

Physical Demands

• Regularly required to stand, sit, walk, push, pull, and bend for extended periods.
• Must be able to reach with hands and arms, talk, and listen on a regular basis.
• Requires prolonged concentration and specific vision abilities including close, distance, peripheral, and depth perception.
• Must have hand-eye coordination and manual dexterity to operate equipment such as keyboards, touch-screen displays, telephones, and calculators.
• Frequently lift and/or move up to 30 lbs.

Work Environment

• Casino floor and normal office setting.
• Frequent walking and standing in a smoke-filled environment with regular public interaction.
• Temperature-controlled environment with varying noise levels; may be exposed to high noise levels throughout the day.
• Extended hours and irregular shifts, including nights, weekends, and holidays.
• Must perform under pressure and work long hours under stressful conditions.
• May be exposed to risks when resolving issues with difficult guests or irate staff.
• Exposure to various types of lighting, including artificial fluorescent lights, flashing lights, strobe lights, and multi-colored lights.
• Travel may be required to perform essential functions.

Conditions of Employment

• Must obtain and retain a KTTT Gaming Commission License, including successful completion of a background check.
• Must keep all documents current and valid at all times.
• Must provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation for commuting.
• Must comply with KLEC handbook, internal policies and procedures, and gaming regulations.
• Must participate in the tip reporting program.