F&B Que Pasa Beverage Server PT

Reports to: F&B Beverage Supervisor

About the Role

Provide beverage service to guests while maintaining the standards of Kickapoo Lucky Eagle Casino by delivering outstanding guest service and displaying a fun, friendly attitude at all times.

Responsibilities

• Ensure compliance with applicable Tribal, Federal, and other laws, gaming regulations, and Kickapoo Lucky Eagle policies and procedures.
• Maintain the highest standards of guest service by listening and responding to guest and team member concerns.
• Build and maintain friendly, effective working relationships across all departments.
• Promote a welcoming atmosphere through smiling, friendly greetings, eye contact, and kind departure statements.
• Provide superior cocktail service in designated areas, including complimentary and alcoholic refreshments.
• Practice responsible alcohol service, recognize potential alcohol-related concerns, and maintain Safe Server certification.
• Assist with supplying and cleaning all complimentary beverage stations on the floor.
• Handle cash transactions and reconcile bank balances.
• Alert management immediately of any issues or problems.
• Operate and maintain equipment such as cash registers, juice guns, soda guns, ice machines, coffee machines, and alcoholic frozen drink machines.
• Demonstrate and promote KLECH core values and EGET skills.
• Manage and secure confidential information.
• Attend and complete all required training as assigned.
• Monitor compliance with Anti-Money Laundering policies.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• One (1) year of experience as a food and beverage or cocktail server (preferred).
• Experience with tray service (preferred).
• Experience in the sale and knowledge of alcoholic and non-alcoholic beverages.
• Must obtain and maintain current TABC certification.
• Strong written and verbal communication skills in English; Spanish or other language skills a plus.

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American candidates receive preference.

Skills and Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with management, staff, and guests.
• Ability to work under pressure in a fast-paced, stressful environment.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational and leadership qualities.
• Basic math skills (addition, subtraction, multiplication, division).
• Ability to define problems, collect data, and draw conclusions.
• Ability to follow complex instructions and understand detailed material.
• Ability to build professional relationships with diverse individuals and coworkers.
• Ability to maintain confidentiality and comply with guest service programs.

Physical Demands

• Regularly required to stand, sit, walk, push, pull, and bend for extended periods.
• Must concentrate for prolonged periods and possess close, distance, peripheral, and depth perception.
• Must communicate effectively in person or via telecommunications equipment.
• Hand-eye coordination and manual dexterity to operate equipment such as keyboards, touchscreens, and calculators.
• Frequently lift and/or move up to 30 lbs.

Work Environment

• Casino floor and office setting with varying noise levels.
• Frequent walking and standing in a smoke-filled environment with public interaction.
• Temperature-controlled environment; may be exposed to high noise levels.
• Extended hours, irregular shifts, nights, weekends, and holidays may be required.
• May be exposed to risks when resolving issues with difficult guests or staff.
• Exposure to various lighting conditions, including artificial, flashing, strobe, and colored lights.
• Travel may be required to perform essential functions.

Conditions of Employment

• Must obtain and retain a KTTT Gaming Commission License, including a successful background check.
• Must provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policies, and gaming regulations.
• Must participate in the tip reporting program.