F&B Applebees/IHOP Bartender FT

Reports to F&B Beverage Shift Lead.

About the role

Provide friendly, excellent service to every guest who approaches the bar while preparing and pouring drinks for guests and beverage servers. Ensure all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are strictly adhered to.

Responsibilities

• Ensure compliance with applicable Tribal, Federal, and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Provide the highest possible standards of guest service by properly listening and responding to guest and team member concerns and questions.
• Maintain a consistent flow of service to guests, cocktail servers, and food servers.
• Approach guests upon arrival, use guest names during interactions, remember preferences, thank guests, offer farewells, and invite them to return.
• Promptly and professionally prepare beverages to specification with speed and accuracy using approved measuring tools and techniques.
• Process all sales transactions accurately and immediately, presenting sales receipts for credit card transactions or as requested by guests.
• Continuously monitor the bar to ensure all guests receive beverage service in a timely manner.
• Abide by laws, policies, and procedures pertaining to the service and sale of alcoholic beverages. Require evidence of age for guests appearing under 30 and ensure responsible service of alcoholic beverages.
• Observe guest behavior and cues to prevent intoxication and disorderly conduct.
• Promptly and professionally handle guest issues and communicate problems and concerns to management.
• Maintain knowledge of and provide guests with information about menus, promotions, programs, and gaming options such as Slots, Poker, and Bingo.
• Maintain a clean, sanitized, and orderly work environment in accordance with health and safety standards. Ensure the bar top is clean, clear of glassware and debris, and ashtrays are clean and properly placed.
• Follow proper sanitation procedures at all times and use personal protective equipment as required.
• Operate and maintain all equipment and utensils in accordance with established guidelines and safety procedures.
• Stock service wells, set up and break down service wells, and receive all product and stock according to specifications.
• Maintain a professional and neat appearance at all times and display a courteous and friendly attitude to all team members and guests.
• Fulfill bar back job responsibilities in the absence of a bar-back.
• Accurately record all sales in the POS system and collect funds for all products sold.
• Submit all financial receipts for end-of-shift reports.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain the security of confidential information entrusted to the position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, IRS Currency Transaction Reports, and property-established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR, and SAR as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Must be able to obtain and maintain current TABC certification.
• Bartender Certification or a minimum of one year of bartender experience preferred.
• Must be able to understand and accept the risks involved with this position.
• In-depth wine and alcohol beverage preparation knowledge preferred.
• Strong communication skills in English, both written and oral. Spanish or other language skills a plus.

Skills and Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with management, vendors, and all staff.
• Ability to work under pressure in a fast-paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands

• Regularly required to stand, sit, walk, push, pull, climb, and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• Must be able to concentrate for prolonged periods.
• Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.
• Must be able to communicate effectively in person or using telecommunications equipment.
• Must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment

• Casino floor and normal office setting.
• Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
• Temperature-controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required, including nights, weekends, and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to risks associated with resolving issues with difficult guests and irate staff members.
• May be exposed to various types of lighting including artificial fluorescent lights, flashing lights, strobe lights, and multiple colored lights.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of a background check necessary to obtain and maintain the license.
• Must keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
• Must participate in the tip reporting program.

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.