F&B Applebees/IHOP Bartender PT

About the role

Provide friendly, excellent service to every guest who approaches the bar while preparing and pouring drinks for guests and beverage servers, ensuring all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are strictly adhered to.

Responsibilities

• Ensure compliance with applicable Tribal, Federal, and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Ensure a consistent flow of service to guests, cocktail servers, and food servers.
• Approach guests and welcome them upon arrival, using guest names during interactions and remembering their preferences.
• Promptly and professionally prepare beverages to specification with speed and accuracy while using approved measuring tools and techniques.
• Process all sales transactions accurately and immediately and present sales receipts for credit card transactions or as requested by guests.
• Continuously monitor the bar to ensure that all guests are receiving beverage service in a timely manner.
• Abide by laws, policies, and procedures pertaining to the service and sale of alcoholic beverages.
• Require evidence of age of any guest who appears to be under the age of thirty (30).
• Ensure responsible service of alcoholic beverages to all guests in accordance with standards.
• Observe guest behavior and cues to prevent intoxication and disorderly conduct.
• Promptly and professionally handle guest issues and communicate problems and concerns to management.
• Maintain knowledge of and provide guests with information about menus, promotions, programs, and various gaming options.
• Maintain a clean, sanitized, and orderly work environment in accordance with health and safety standards.
• Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Stock service wells, set up and break down service well, and receive all product and stock in accordance with specifications.
• Maintain a professional and neat appearance at all times.
• Display a courteous and friendly attitude to all team members and guests.
• Fulfill bar back job responsibilities in the absence of a bar-back.
• Accurately record all sales in the POS system and collect funds for all products sold.
• Submit all financial receipts for end-of-shift reports.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain the security of confidential information entrusted to the position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, and IRS Currency Transaction Reports and property-established Anti-Money Laundering policies.

Requirements

• Must have a High School Diploma or GED.
• Must be able to obtain and maintain current TABC certification.
• Bartender Certification or a minimum of one (1) year of bartender experience preferred.
• Must be able to understand and accept the risks involved with this position.
• In-depth wine and alcohol beverage preparation knowledge preferred.
• Strong communication skills in English, both written and oral.
• Spanish or other language skills a plus.

Skills And Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors, and all staff.
• Ability to work under pressure in a fast-paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical, and guest service skills.
• Must possess a positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.

Physical Demands

The team member is regularly required to stand, sit, walk, push, pull, climb, and bend for extended periods; reach with hands and arms; talk and listen on a regular basis. The team member must be able to concentrate for prolonged periods. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. The team member must be able to communicate effectively in person or using telecommunications equipment. The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator. Frequently lift and/or move up to 50 lbs.

Work Environment

Casino floor and normal office setting. Frequent walking and standing in a smoke-filled environment and frequent contact with the general public. Temperature-controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day. Extended hours and irregular shifts may be required, including nights, weekends, and holidays. Must be able to perform under pressure and work long hours under stressful conditions. May be exposed to the risks associated with attempting to resolve issues with difficult guests and extremely irate staff members. May be exposed to various types of lighting, including artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc. Travel may be required to perform one or more essential functions of this position.