F&B Applebees/IHOP Beverage Supervisor

About the Role

Supervise the daily operation of all beverage service areas and team members while carrying out supervisory responsibilities.

Responsibilities

• Ensure compliance with applicable Tribal, Federal, and other laws and gaming regulations, as well as Kickapoo Lucky Eagle policies and procedures.
• Maintain the highest standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Supervise day-to-day activities of team members, including performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, training, planning, assigning, and directing work, and addressing complaints and resolving issues.
• Conduct interviews, hire staff, and support management.
• Lead beverage venues to identify, evaluate, and develop strategies to systematically enhance revenue, increase profitability, and improve guest satisfaction.
• Monitor staffing levels and assist in making appropriate adjustments according to business levels and circumstances.
• Assist with administrative responsibilities and supervise beverage team members for accuracy, timeliness, and compliance with standards of operation and policies.
• Comprehend financial reports and apply information in a timely and practical manner to improve operations.
• Ensure the beverage team adheres to all department SOPs and casino policies.
• Ensure compliance with health, safety, sanitation, and Texas alcohol awareness programs.
• Maintain effective operating and control processes designed to attain maximum operating efficiency as directed by the Beverage Manager and Director of F&B.
• Ensure operating expenses and direct supply expenses remain within approved budgeted guidelines.
• Assist in setting and maintaining service standards with a hands-on approach.
• Motivate and lead the team by coaching, counseling, setting goals, and establishing measures to achieve them.
• Monitor attendance, outlet schedules, and identify challenges with a solution-based approach.
• Conduct daily walk-through inspections of beverage outlets to ensure sanitation, facility integrity, product quality, service excellence, consistency between venues, and that all equipment is in good working condition.
• Attend regular departmental meetings to ensure effective coordination and communication between staff.
• Ensure all health, safety, and sanitation procedures comply with Indian Health Services (IHS).
• Participate in month-end inventories.
• Direct the work of Beverage Servers, Bartenders, and Bar Back staff to ensure guests have a favorable experience.
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain the security of confidential information entrusted to the position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, IRS Currency Transaction Reports, and property-established Anti-Money Laundering policies.
• Maintain accurate MTL, MIL, CTR, and SAR as needed.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum one (1) year of related experience and/or training in a similar food/beverage outlet, hotel, or casino atmosphere.
• Must obtain and maintain a current Texas Alcohol Beverage Commission certification (TABC).
• Strong communication skills in English, both written and oral. Spanish or other language skills a plus.

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors, and all staff.
• Ability to work under pressure in a fast-paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Strong critical thinking, analytical, and guest service skills.
• Positive attitude with strong organizational and leadership qualities.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands

• Regularly required to stand, sit, walk, push, pull, climb, and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• Must be able to concentrate for prolonged periods.
• Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.
• Must be able to communicate effectively in person or using telecommunications equipment.
• Must have hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment

• Casino floor, back of the house, and normal office setting.
• Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
• Temperature-controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required, including nights, weekends, and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to risks associated with resolving issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting, including artificial fluorescent lights, flashing lights, strobe lights, and multiple colored lights.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of a background check necessary to obtain and maintain the license.
• Responsible for keeping all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.