Export Specialist - International Air & Ocean

About the role

Zarach Logistics is an International Freight Forwarder and Customs Broker specializing in the fast-paced logistics world. Founded over 40 years ago, we thrive on empowering our team to serve clients and provide our team members with the tools and flexibility to do this well. We invest in leadership and industry relevant education opportunities for our team and celebrate our team successes in and out of work.

Responsibilities

• Cook up and operate the shipment lifecycle for assigned customer accounts.
• Be the key customer contact and ensure all requests and customer requirements are met and answered accurately and in a timely manner.
• Execute and oversee tasks for each shipment, including daily communication, reporting, and email management.
• Coordinate air and ocean shipments from start to finish, ensuring on-time delivery of cargo.
• Prepare all necessary shipping documentation, including HAWB, MAWB, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.
• Consistently update clients with the status of their shipments.
• Work with and interact with clients, carriers, and warehouses to resolve issues as they arise with shipments.
• Maintain operational excellence, promote a positive working relationship for all team members, understand the processes, documentation, and terminology involved in international shipping, apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges, communicate clearly, timely, and effectively with Customers, Agents, and Outside Vendors, execute/coordinate tasks on the shipments to meet all customer SOP requirements, collaborate, develop, and build relationships with international transportation carriers and agent representatives regarding air, ocean, import, and export products, timely prepare rates and quotes for customers and overseas agents, coordinate the routing of export bookings with ocean carriers and airlines, dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment.
• Timely preparation of rates and quotes for customers and overseas agents.
• Cook up and operate the shipment lifecycle for assigned customer accounts.
• Execute and oversee tasks for each shipment, including daily communication, reporting, and email management.
• Coordinate air and ocean shipments from start to finish, ensuring on-time delivery of cargo.
• Prepare all necessary shipping documentation, including HAWB, MAWB, AES's, Manifest, Shipping Instructions, Haz Cargo Decl., Bill of Ladings, and Certificate of Origin, etc.
• Consistently update clients with the status of their shipments.
• Work with and interact with clients, carriers, and warehouses to resolve issues as they arise with shipments.
• Maintain operational excellence, promote a positive working relationship for all team members, understand the processes, documentation, and terminology involved in international shipping, apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges, communicate clearly, timely, and effectively with Customers, Agents, and Outside Vendors, execute/coordinate tasks on the shipments to meet all customer SOP requirements, collaborate, develop, and build relationships with international transportation carriers and agent representatives regarding air, ocean, import, and export products, timely prepare rates and quotes for customers and overseas agents, coordinate the routing of export bookings with ocean carriers and airlines, dispatch pick-ups to authorized agents and drayage companies, shipping lines, airlines, trucking companies, clearing agents, warehouses, and all other parties involved in the shipment.

Requirements

• 1+ years of experience in international freight forwarding is preferred.
• A college degree or equivalent experience preferred.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, Teams).
• English is the principal language for this position.
• Proficiency in Mandarin Chinese language is a plus.
• Qualified applicants must currently possess legal authorization to work in the United States.
• Interpersonal Relationships: As the designated single point of contact, the Export Specialist may collaborate with all levels of personnel within the client’s company, its agents, vendors, and customers. You will occasionally have video calls in support of your clients and must be comfortable interacting with these clients in a consistently professional manner.

Qualifications

• 1+ years of experience in international freight forwarding is preferred.
• A college degree or equivalent experience preferred.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, Teams).
• English is the principal language for this position.
• Proficiency in Mandarin Chinese language is a plus.
• Qualified applicants must currently possess legal authorization to work in the United States.
• Interpersonal Relationships: As the designated single point of contact, the Export Specialist may collaborate with all levels of personnel within the client’s company, its agents, vendors, and customers. You will occasionally have video calls in support of your clients and must be comfortable interacting with these clients in a consistently professional manner.

Skills

• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, Teams).
• English is the principal language for this position.
• Proficiency in Mandarin Chinese language is a plus.
• Qualified applicants must currently possess legal authorization to work in the United States.
• Interpersonal Relationships: As the designated single point of contact, the Export Specialist may collaborate with all levels of personnel within the client’s company, its agents, vendors, and customers. You will occasionally have video calls in support of your clients and must be comfortable interacting with these clients in a consistently professional manner.

Benefits

• 401(k) Retirement Savings with Company Match.
• Paid time off.
• Medical, Vision, Dental, and Life/ADD insurance available.
• Flexible Schedule.
• Collaborative Team Culture.
• Career Growth Opportunities in a Growing Company.

Pay

Starting salary will be based on current experience.

Schedule

Monday - Friday 8:30 AM to 5:00 PM.