Air Export Specialist

About the role

The Air Export Specialist facilitates the movement of products, equipment, and materials out of the country via air freight, ensuring compliance with organizational policy, local, country, and international laws. The role provides customer service to exporting customers and accounting agents, handles bookings, rates, document production, and problem resolution.

Responsibilities

• Prepare and coordinate the necessary documentation for the efficient, cost‑effective and lawful execution of all air export activities.
• Coordinate cargo pick up and transfer while monitoring the status.
• Communicate with export‑related authorities, customers, and suppliers in all relevant territories and countries as necessary to ensure efficient, positive, and lawful relations to support activities.
• Manage and update carrier and vendor rates; obtain spot rates when necessary.
• Communicate and correspond with overseas agents and clients in a timely manner (pre‑alerts, rate requests, shipment status).
• Track shipments and update customers and agents of status.
• Create and maintain customer files.
• Provide customer invoicing and payable approval.
• Audit files to ensure accuracy and completion.
• Interact with coworkers in a professional and courteous manner.
• Complete US Customs AES (Automated Export System) filings.
• Manage JAS operational and customer KPIs (Key Performance Indicators).
• Assist other departments/divisions as needed or when requested by department or branch manager.

Work environment: 100% performed in a climate‑controlled internal office environment under normal office conditions. The employee regularly sits, stands, walks, uses hands and fingers, reaches with arms and hands, talks, and hears. Frequently required to stop, kneel, crouch, lift or exert up to 25 pounds. The position involves frequent work in a fluid, fast‑paced setting.

Qualifications

• Minimum 2‑5 years’ experience handling Air Exports shipments or a combination of education and expertise required.

Skills

• Excellent written and verbal communication and organizational skills.
• Strong computer skills including Microsoft Office Suite.
• Detail oriented, able to multitask and meet deadlines.
• Self‑motivated, able to work in a team and independently.
• Knowledge of all customs laws, practices and procedures.
• Able to perform the essential duties of this position without posing a “direct threat” to health or safety.
• Able to interact positively and effectively with co‑workers, subordinates and supervisors.
• Geographical knowledge is preferred.

Education/Experience

• High School Diploma or GED.
• Cargowise experience is a plus.
• Bilingual is preferred.
• Experience in the freight forwarding industry is a plus.
• Knowledge of US Exports Compliance is preferred.

Pay

The base hourly rate for this position is $25‑30/HR.