Air Export Specialist

Job Overview

Scan Global Logistics is seeking an experienced and detail-oriented Air Export Specialist to join their team. This is a direct hire, full-time, on-site position based in Atlanta, GA.

Job Responsibilities

• Perform end-to-end air export operations, including arrangements for pick-up or inland transportation, booking with airlines, and coordination with carriers and truckers.
• Arrange and book freight with airlines; ensure timely pre-alerts once on-board notifications are confirmed.
• Track, trace, and route export shipments from origin to final destination, providing updates to clients and internal teams.
• Handle troubleshooting of export issues and escalate problems to management when necessary.
• Prepare and manage export documentation (e.g., Bill of Lading, Invoices, Certificates of Origin, Export Declarations/AES filings).
• Receive, review, and ensure all documentation is accurate and distributed to carriers, customers, and agents in a timely manner.
• Ensure compliance with SOPs, tariffs, TSA, TAPA, IATA, ISO, Customs, and other regulatory requirements.
• Maintain courteous, prompt, and efficient customer service with a strong emphasis on customer satisfaction.
• Communicate professionally with vendors, shippers, customers, carriers, overseas agents, freight forwarders, and trucking companies.
• Respond to inquiries, emails, and rate requests in a timely manner.
• Cook up daily shipments, including documentation, monitoring, dispatching, and invoicing.
• Obtain and create quotes for shipments, source the most efficient and cost-effective transportation methods.
• Explore export options to reduce costs and increase revenue.
• Take booking requests and ensure accurate rate application and shipment consolidation based on local procedures.
• Understand departmental process flow, continuously identify best practices to improve operational efficiency and productivity.
• Assist in reviewing standard operating procedures for compliance and quality assurance.
• Perform any additional duties as assigned by the Department Manager.

Skills/Abilities

• Air export experience +2 years (is must)
• Experience in air freight logistics and distribution
• Experience of bonded freight and cargo
• Customer service oriented
• Problem solving attitude
• Attention to detail
• Active Listening
• Telephone Etiquette
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Work Authorization/Security Clearance Requirements

• Must be eligible to work in the United States
• Must pass TSA eligibility screening

Job Type

Full-time

Pay

$32.69 to $34.62 Per Hour

Schedule

8-hour shift (Monday to Friday)

Work Location

Onsite

Benefits

• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Paid Time Off
• Tuition Reimbursement