Experienced Auto Glass Installation Technician

About the role

The Auto Glass Technician plays a crucial role at Safelite, focusing on vehicle glass repair and replacement services. This position requires a combination of technical skills and excellent customer service.

Responsibilities

• Provide all vehicle glass repair and replacement services at Safelite Shops and Mobile Glass Shops.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, including troubleshooting and diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, such as True Seal®, Ezi-Wire™, Glass Table System (GTS), chemicals, work order and customer administration systems, and MRM technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with all scheduled customers in-person, via text, and on the phone; promote and sell Safelite promotional items and services.
• Perform other duties as assigned.

Requirements

• Must be 18 years of age or older.
• Valid state-issued driver’s license and any other required licenses to operate a company vehicle.
• Required Safelite SafeTech™ certification.

Qualifications

• A High School Diploma or GED/Equivalent.

Skills and Abilities

• Ability to lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Standing for extended periods, working in tight spaces, bending, twisting, and operating various hand and power tools safely.
• Operating a motor vehicle in compliance with all federal, state, and local laws.
• Professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Working with chemicals (including flammable chemicals) as applicable per the “Safelite Way of Fitting”.
• Ability to work scheduled days with flexibility on start and end times to accommodate customer needs.
• Proficiency in using computerized diagnostic tools for recalibrations and troubleshooting.
• Reading, writing, and interpreting the English language and technical directions.
• Communicating orally and written via phone and computer or other electronic means.
• Maintaining a professional appearance and adhering to Company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and opposition.

Benefits

• Competitive weekly pay ranging from $25.25 - $30.75/hour.
• $5/set of wiper blades added for customer safety.
• Potential to be promoted in the first year.
• Starting pay of $28/hour as a Senior Tech and $30.50/hour as a Master Tech.
• Benefits package valued at more than $10k*, including 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days, up to $5,250 annually in tuition reimbursement, and paid training.