Experience Guide- Front Desk

About the role

This is an opportunity to create meaningful connections, deliver exceptional hospitality, and become part of a team that genuinely cares for both our guests and one another.

Responsibilities

• Welcome every guest with genuine warmth and hospitality
• Ensure a seamless check-in and check-out experience
• Build relationships with members and guests of our Rancho Santa Margarita community
• Anticipate guest needs and create memorable experiences that inspire loyalty
• Educate guests on our massage services, enhancements, memberships, and retail offerings
• Confidently recommend products and services that support each guest's wellness journey
• Help guests experience the value of consistent self-care through membership enrollment
• Schedule and manage appointments with accuracy and attention to detail
• Assist with opening and closing procedures
• Maintain the beautiful, calming environment that The NOW is known for
• Partner with leadership to improve processes and elevate the guest experience
• Support Massage Therapists and fellow Experience Guides throughout the day
• Foster a positive, collaborative, and uplifting work environment
• Contribute to a culture where kindness, accountability, and teamwork thrive

Requirements

• A positive attitude and genuine love for helping people
• Strong communication and relationship-building skills
• Sales confidence and the ability to make authentic recommendations
• Prior customer service, hospitality, retail, fitness, wellness, or sales experience preferred
• Ability to stay organized and composed in a fast-paced environment
• Strong attention to detail and problem-solving skills

Qualifications

• Availability to work weekends, evenings, and holidays as needed

Benefits

• Competitive hourly pay plus bonus opportunities
• Retail and service discounts
• Growth and advancement opportunities
• Beautiful boutique environment
• Wellness-focused culture
• Supportive leadership team
• Opportunity to make a meaningful impact every day

Pay

Competitive hourly pay plus bonus opportunities

Schedule

Available to work weekends, evenings, and holidays as needed