Experience Guide (Front Desk Associate)

About the role

The NOW Massage is seeking a dynamic and enthusiastic individual to join our team. We are an environment where diversity is celebrated, and we strive to create a positive, empathetic, and supportive team and company culture.

Responsibilities

• Aesthetically inspire our guests and team members with our work environment.
• Drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open and close the boutique each day according to standard operating procedures.
• Resolve guest issues and ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute to a healthy and happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.
• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Work flexible hours, including evenings, weekends, and holidays.

Requirements

• Experience in sales and service is preferred.
• Efficient and detail-oriented in a fast-paced environment.
• Enthusiastic and possesses excellent guest service skills.
• Strong communication skills, including active listening, empathy, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possess problem-solving and troubleshooting skills.
• Team player.

Qualifications

• Must have enthusiasm and possess excellent guest service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Skills

• Customer service skills.
• Communication skills.
• Problem-solving skills.
• Teamwork.

Benefits

• Employee discounts.
• Flexible schedule.
• Free food & snacks.
• Free uniforms.
• Training & development.
• Wellness resources.

Pay

Competitive compensation + generous commissions, bonus based on performance.

Schedule / Expected Work Hours

Ability to work flexible hours, including evenings, weekends, and holidays. Please list your hours of operations and shift hours.