Experience Guide/Front Desk Receptionist

Duties and Responsibilities

• Deliver exceptional guest service to all visitors and team members.
• Understand and communicate The NOW’s mission and values.
• Arrive on time and follow all opening/closing procedures.
• Properly open and close boutique each day according to Standard Operating Procedures.
• Accurately book, change and cancel massage appointments.
• Greet and acknowledge each guest upon arrival and departure.
• Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
• Must have ability to sell memberships and retail products.
• Utilize computers with skill and proficiency and only for business purposes.
• Maintain an accurate cash drawer and follow proper payment procedures.
• Answer the phone promptly and use the guest’s first name throughout the phone conversation.
• Actively promote services, enhancements, membership, and retail, as well as special events, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top-level communication.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean; safe, fully stocked and well-organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.

Qualifications

• Detail-oriented with strong multitasking abilities.
• Efficient, organized, and productive in a fast-paced environment.
• Enthusiastic with excellent customer service skills.
• Must possess basic math and money handling skills.
• Friendly, outgoing, and professional demeanor.
• Strong communication, listening, and computer skills.
• Team player with a positive attitude and willingness to learn.