Experience Guide (Front Desk Associate)

About the role

The NOW Massage is seeking a dynamic and enthusiastic individual to join their team. This position offers a unique opportunity to work in an aesthetically inspiring environment, with career growth opportunities and competitive compensation.

Responsibilities

• Ability to work flexible hours, including evenings, weekends, holidays
• Provide top-level service for guests and team members
• Warmly greet and check in guests
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings
• Accurately and effectively book, edit, and cancel massage appointments
• Open/close the boutique each day according to standard operating procedures
• Resolve guest issues
• Ensure guest areas are maintained to standard
• Maintain a positive attitude and contribute toward a healthy & happy workplace
• Collaborate with the leadership team to ensure best practices and foster innovation

Requirements

• Sales and service-related experience preferred
• Ability to be efficient and detail-oriented in a fast-paced environment
• Must have enthusiasm and possess excellent guest service skills
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality
• Possesses problem-solving and troubleshooting skills
• Must be a team player

Qualifications

Experience in a similar role is preferred but not required. Must have a strong passion for providing exceptional customer service and a desire to learn and grow within the industry.

Skills

• Excellent communication skills
• Problem-solving and troubleshooting skills
• Team player mentality

Benefits

• Team member discounts
• A positive, empathetic, and supportive team and company culture

Pay

Competitive compensation + generous commissions based on performance.

Schedule

Ability to work flexible hours, including evenings, weekends, holidays.

Benefits

• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities