Experience Guide (Front Desk Associate)

About the Company

The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The interiors have been recognized for their elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is bringing its thoughtfully crafted menu, healing products, and signature design to cities all over the United States.

Mission: Self-Care is Essential. The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We provide a space to turn down the noise so you can listen to what your body needs. We encourage showing up for yourself so you can better support others. Relax your body. Reset your soul. Start NOW.

Values:

• Live in the Now: Be Present. Take time to recharge and reconnect within.
• Kindness is Magic: Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
• Care for Those Who Care for Others: Foster an environment where team members feel valued, recognized, and rewarded.
• Authenticity Always: Open and transparent communication with our inner circle and guests.

This franchise is independently owned and operated by a franchise owner.

About the Role

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Requirements

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possess problem-solving and troubleshooting skills.
• Must be a team player.

Benefits

• An environment where diversity is celebrated.
• A positive, empathetic, and supportive team and company.
• Team member discounts.
• Aesthetically inspiring work environment.
• Career growth opportunities.
• Competitive compensation + generous commissions.
• Flexible schedule.
• Free food & snacks.
• Free uniforms.

Schedule

Ability to work flexible hours, including evenings, weekends, and holidays.