Experience Guide (Front Desk Associate)

Benefits

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Competitive compensation + generous commissions

Schedule / Expected Work Hours

Ability to work flexible hours, including evenings, weekends, holidays
Hours of operations: M-Th 10am-8pm, Fri & Sat 9am-8pm, Sun 10am-6pm

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members
• Warmly greet and check in guests
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings
• Accurately and effectively book, edit, and cancel massage appointments
• Resolve guest issues
• Ensure guest areas are maintained to standard
• Maintain a positive attitude and contribute toward a healthy & happy workplace
• Collaborate with the leadership team to ensure best practices and foster innovation

Qualifications

• Sales and service-related experience preferred
• Ability to be efficient and detail-oriented in a fast-paced environment
• Must have enthusiasm and possess excellent guest service skills
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
• Enjoy working with people and possess a friendly and outgoing personality
• Possesses problem-solving and troubleshooting skills
• Must be a team player