Front Desk Guide

About the role

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.

Responsibilities

• Ensure every guest’s experience is relaxing and effortless—both at arrival and departure and throughout the stay.
• Meet and greet guests, providing them with exceptional service and assistance.
• Handle check-in and check-out procedures efficiently and accurately.
• Manage guest reservations and make necessary adjustments as needed.
• Handle guest complaints and inquiries in a professional and courteous manner.
• Ensure the cleanliness and organization of the front desk area.
• Communicate effectively with other departments within the hotel to ensure seamless operations.

Requirements

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service.
• A team player, hard worker, multi-tasker, and detail-oriented.
• Flexible and willing to meet the demands of a 24-hour operation.

Qualifications

• High school diploma or equivalent.
• Basic computer skills, including proficiency in Microsoft Office.
• Excellent communication and interpersonal skills.

Skills

• Customer service skills.
• Attention to detail.
• Time management and multitasking abilities.
• Problem-solving skills.

Benefits

Starwood Hotels offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

$24.21 per hour

Schedule

Hours may vary depending on shift and department needs.

Benefits

Starwood Hotels offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Starwood Hotels

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.