Front Desk

Job Description

• Answer all incoming calls via multi-line phone system
• Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email
• Process electronic payments for customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate calls to appropriate Managers and/or Supervisors when necessary
• Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
• Coordinate delivery of all Courier, FedEx, USPS and other carrier mail
• Coordinate online conference room booking management
• Responsible for tracking inventory and ordering of office and kitchen supplies
• Knowledge of HOA and the services we provide to each community
• Be extremely articulate and professional
• Update mailboxes as needed
• Update Vendor tracking sheet in Teams

Requirements

• GED or HS diploma
• Bilingual

Benefits

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.