Experience Guide (Front Desk Associate)
The NOW · Durham, NC · 2 mo ago
On-siteCustomer ServicePart-time
About the role
The NOW Massage is seeking a dynamic and enthusiastic individual to join their team. This position offers a unique opportunity to work in an aesthetically inspiring environment with career growth opportunities.
Responsibilities
- Ability to work flexible hours, including evenings, weekends, holidays
- Provide top-level service for guests and team members
- Warmly greet and check in guests
- Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings
- Accurately and effectively book, edit, and cancel massage appointments
- Open/close the boutique each day according to standard operating procedures
- Resolve guest issues
- Ensure guest areas are maintained to standard
- Maintain a positive attitude and contribute toward a healthy & happy workplace
- Collaborate with the leadership team to ensure best practices and foster innovation
Requirements
- Sales and service-related experience preferred
- Ability to be efficient and detail-oriented in a fast-paced environment
- Must have enthusiasm and possess excellent guest service skills
- Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
- Enjoy working with people and possess a friendly and outgoing personality
- Possesses problem-solving and troubleshooting skills
- Must be a team player
Qualifications
- Competitive compensation + generous commissions
- Flexible schedule
- Free food & snacks
- Free uniforms
Benefits
- An environment where diversity is celebrated
- A positive, empathetic, and supportive team and company
- Team member discounts
- Aesthetically inspiring work environment
Pay
Compensation details are competitive and tailored to individual performance and qualifications.
Schedule
Schedule / Expected Work Hours: Ability to work flexible hours, including evenings, weekends, holidays. Please list your hours of operations and shift hours.