Executive Assistant

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

Responsibilities

• Schedule appointments, plan meetings, and maintain complex and changing calendars, while working through scheduling roadblocks.
• Draft and prepare routine and advanced correspondence including emails, presentations, and reports. Review outgoing correspondence for accuracy, format consistency, signatures, and conformance with executive procedures.
• Assist leadership and organizations by optimizing usage of time. Make decisions regarding short-term priorities and work activities.
• Arrange all travel to ensure consistency within company procedures and support organization in obtaining necessary travel documents including Visa/passport, while maintaining leadership expenses/credit card reconciliation.
• Identify issues within the organization and initiate or facilitate solutions.
• Assist internal departments with the setup of new hires.
• Assist new hires with processes including expense reporting and travel systems and other internal processes and tools.
• Compile, prepare, and process leadership expenses and credit card reconciliation where needed.
• Coordinate regular internal executive-level workstreams and events—including planning logistics, stakeholder engagement, and follow-ups.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years' experience supporting VP level.
• Highly organized with exceptional communication skills and ability to manage a variety of high-priority projects from multiple management and professional levels.
• Desire to grow and take on your own projects.
• Professional demeanor and soft skills.
• Positive and personable can-do attitude.
• Proficient in Zoom, Microsoft Office suites (Word, Excel, PowerPoint, Outlook), Box, Concur, and Google Docs.
• Experience handling confidential materials.
• Ability to travel 5-10%.

Pay

For positions in this location, we offer a base pay of $104,400 - $172,300, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan and family leave programs.

Schedule

Work personas (flexible, remote, or required in office) are categories assigned to employees depending on the nature of their work and assigned work location. Travel requirement: 5-10%.