EVS Supervisor (Flamingo Las Vegas)

About the Role

Assist in the day-to-day supervision to achieve customer satisfaction and quality service while ensuring compliance with policies and Standard Operating Procedures. Conduct inspections for cleanliness and uphold standards with a daily staff of 45+ employees.

Responsibilities

• Lead daily Environmental Services operations, ensuring all casino, restroom, public, and employee areas are clean, safe, and well-maintained.
• Manage and oversee the operations of the department and staff on a daily basis.
• Foster teamwork and act as a role model using a consistent, approachable demeanor and clearly articulating expectations.
• Hold responsibility and accountability for employee relations and departmental goals/actions.
• Set work schedules, including training new hires on policies and procedures.
• Ensure guest inquiries and concerns are handled professionally and resolved to achieve high guest satisfaction.
• Monitor equipment, utilities, consumption, and employee performance.
• Maintain adequate staffing levels and adjust schedules as business needs change.
• Enforce company policies, OSHA regulations, and safety standards while maintaining emergency procedures and equipment.
• Identify, report, and follow up on maintenance, safety, and operational issues.
• Maintain a professional, positive, and guest-focused presence while serving as a role model for the team.
• Complete other duties as assigned.

Requirements

• 2+ years of cleaning, housekeeping, or EVS experience.
• 1+ years of supervisory or leadership experience.
• Strong leadership, communication, and organizational skills.
• Strong problem-solving and decision-making skills.
• Proficiency with Microsoft Office applications.
• Must be at least 21 years old.
• Proficient in English verbal and written communication in a professional manner.

Additional Requirements

• Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs.
• Work in a fast-paced environment handling multiple tasks under time constraints.
• Must be able to lift up to 70 lbs and handle sensitive staff and guest situations in a timely manner.
• Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps).
• Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment.
• Ability to work in a smoking and pet-friendly environment.
• Flexible to work various shifts, weekends, and holidays.
• Must be able to create written and financial reports.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Ability to perform line-level duties during emergencies or operational needs.
• Present oneself as a credit to Caesars Entertainment Company and encourage others to do the same.

About Us

Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15-acre backyard tropical retreat. The confident and vivacious will find the Flamingo as the place to be.