Supervisor, EVS

About the role

The incumbent is responsible for smooth and efficient housekeeping operations and top-quality guest service under the supervision of the Manager - EVS.

Responsibilities

• Creates an atmosphere that induces guests to choose Hard Rock Casino Bristol for gaming entertainment.
• Builds and retains guest relations and mentors team members to provide superior guest service.
• Prepares work schedules and conducts employee evaluations.
• Aids in hiring and establishing training programs for public space personnel.
• Recommends adjustments to public space policies to better serve guests.
• Solves non-routine departmental problem situations and performs special projects as assigned.
• Conducts detailed property inspections to ensure adherence to departmental policies and identify problems.
• Maintains leadership ability to guide subordinate personnel.
• Manages adherence to detailed operating budgets and analyzes vendor billing receipts.
• Resolves potential guest problem situations and ensures total customer satisfaction.
• Attends and participates in meetings, completing follow-up as assigned.
• Performs other duties as assigned.

Requirements

• Possesses proven leadership ability.
• Has general financial knowledge to maintain adherence to detailed operating budgets.
• Has high interpersonal skills to resolve potential guest problem situations and ensure total customer satisfaction.
• Must be at least twenty-one (21) years of age.
• Knowledge of regulatory requirements.
• Supervisory/management duties.
• Leadership skills.
• Flexible to work varying shifts and time schedules as needed.
• Communicates effectively with all levels of employees and guests.
• Reviews and comprehends all necessary documentation.
• Uses a typewriter, 10-key, computer, etc.
• Reviews reports and observes activities subordinates.
• Presents ideas and information in a clear manner.
• Performs well under pressure.

Qualifications

• Associate’s Degree or equivalent experience.
• One to three years of supervising housekeeping staff or related experience required.

Skills

• Leadership skills.
• Interpersonal skills.
• Financial management.
• Customer service.
• Problem-solving.
• Communication skills.
• Time management.

Benefits

Comprehensive benefits package that allows team members to stay healthy, plan for their future, and maintain a healthy work-life balance. Benefits may vary with employment status.

Pay

$37,100 - $49,400/Salary

Schedule

Varying shifts and time schedules as needed.