Event Operations Lead - US
About the role
We are looking for reliable, hands-on and professional Event Operations Leads to support Boxbar at live events across the United States.
Responsibilities
- Support the setup, operation and breakdown of Boxbar units at live events.
- Ensure Boxbar units and bar areas are clean, organized, stocked and ready for service.
- Aid with basic technical checks and first-line troubleshooting during events.
- Train and support venue staff on how to use Boxbar equipment correctly.
- Act as a professional on-site representative for Boxbar.
- Communicate clearly with venue teams, event partners and Boxbar management.
- Maintain the performance of the units during the event and escalate issues quickly.
- Support customer service and guest experience where required.
- Help maintain safe, tidy and compliant working areas throughout the event.
- Absorb equipment movement and post-event clean down.
- Complete simple post-event reports and feedback forms.
- Follow all Boxbar operating procedures, venue policies and health and safety requirements.
- Support wider event delivery activity where needed.
Requirements
- Reliable, punctual and professional.
- Calm, solution-focused and able to think clearly when things change quickly.
- Comfortable speaking with venue teams, bar teams, clients and customers.
- Able to follow processes and escalate issues when needed.
- Flexible around evenings, weekends, holidays and event schedules.
- Comfortable working on your feet for long periods.
- Interested in events, hospitality, sport, music, venues, technology or beverage service.
- Must be 18 years of age or older.
- Must be legally authorized to work in the United States.
- Must be able to work event-based shifts, including evenings, weekends and holidays.
- Must be able to travel to event sites as required.
- Must be comfortable with physical work, including standing for long periods, lifting, moving equipment and supporting setup/breakdown.
- Must be able to follow venue rules, safety procedures and Boxbar operating standards.
Qualifications
- Experience in live events, festivals, stadiums, arenas or large venues.
- Bar operations, beverage service, hospitality or catering experience.
- Event supervision, team leading or shift leadership experience.
- Brand ambassador, promotional or field marketing work experience.
- Field operations, installations or hands-on technical support experience.
- Customer service in fast-paced environments.
- Draft beer, beverage dispense, cellar or bar equipment experience.
- Working with technology, hardware or operational equipment.
- Completing event reports, handover notes or shift summaries.
Skills
- Reliability and dependability.
- Confidence in high-pressure live event environments.
- Practical, hands-on approach.
- Calmness and clear thinking under pressure.
- Effective communication skills.
- Ability to follow processes and escalate issues.
- Flexibility with event-based shifts.
- Physical stamina and comfort with standing and moving equipment.
- Compliance with venue rules, safety procedures and Boxbar operating standards.
Benefits
- Full training provided by Boxbar, including product, operational and on-site event training.
- Approved business travel and event-related expenses reimbursed in line with company policy.
- Event-based shifts, including evenings, weekends and holidays.
Pay
This is an hourly, event-based role paid at $[insert hourly rate/range] per hour.
Schedule
Event-based shifts, including evenings, weekends and holidays.
Department
Operations / Event Delivery
Reports to
US Operations Lead / Event Delivery Manager
Boxbar Tech
Boxbar is an award-winning, high-growth technology company transforming the way drinks are served across events, venues, stadiums, arenas and hospitality environments around the world. We have developed automated self-service beverage technology designed to increase service speed, reduce lines, improve quality, support operational efficiency and enhance the guest experience. Our technology is already being used across major events, venues, festivals, sports clubs and hospitality organizations, and we are now expanding our US event operations.
Equal Opportunity Employer
We are committed to providing equal employment opportunities to all applicants and employees.