Escrow Processor – Des Peres Office

Responsibilities

• Accurately placing, processing, and prioritizing title orders
• Efficiently managing workflow and office closing schedule
• Performing general reception duties including answering phones, professionally greeting customers, and responding to emails
• Reviewing title commitments and gathering information from outside sources
• Filing, scanning, and copying documents
• Protecting nonpublic customer information
• Willingly performing other clerical duties as part of the company team

Qualifications

• Ability to initiate a good customer service experience
• To communicate clearly with others outside and within our industry both verbally and in writing
• Strong problem-solving skills
• Ability to organize and prioritize tasks
• Computer literacy including proficiency in Word and Excel
• General clerical skills
• Ability to study and pass a formal licensing test at a testing center

Success Criteria

• Satisfied homeowners, builders, real estate agents, attorneys, and loan officers
• Repeat customers
• Strong and cohesive work relationship between the office processor and closer
• Job satisfaction and opportunities for advancement